Medical Records Specialist - Remote

At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven company that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career. 

The Medical Records Specialist is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The Specialist must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

WHY WORK WITH US:  

• Flexible schedule
• Clinician-led leadership team
• Competitive compensation
• Explore your career advancement potential by receiving opportunities to grow with tenure
• Supportive work culture
• Blackbird Health is made up of intelligent, humble, compassionate, and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

ESSENTIAL FUNCTIONS:

• Completes release of information (ROI) requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Validates requests and authorizations for release of medical information according to established procedures.
• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
• Provides excellent customer service by being attentive and respectful; ensures understanding of customer requests and follows-through as promised; and being proactive in identifying client concerns, or problems.
• Support other incoming requests including retrieving facsimile inquiries and adding to patient charts
• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within scope of position and direction; willingly accepts assignments and is available to take on additional tasks or help out during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

REQUIREMENTS:

• High School Diploma (GED) required
• A minimum of 2 years prior experience in a medical records department or like setting preferred
• Available to work a minimum of 10 hours per week between the hours of 9am to 5pm EST, Monday through Friday.
• Must have strong computer software experience - general working knowledge of EHRs and Google workspace
• Must have excellent organizational skills 
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated, a team player
• Must have proven customer satisfaction skills
• Must be able to multi-task
• Must have computer/laptop and internet speed must be minimum of 5Mbps
• Must have customer service experience
• Passion for helping others
• Works efficiently, and is able to maintain the daily/monthly volume of work consistently
• Ability to connect with and engage people from diverse backgrounds, experiences, cultures
• Genuine, empathic, listening skills
• Eagerness to work in an environment that values ongoing learning and growth
• Excellent time management, strong self-organization, confidence, and independence
• Excitement to work in a growing, mission driven organization

KNOWLEDGE AND SKILLS:

• Exceptional customer service skills.
• Outstanding communication skills and ability to collaborate effectively with patients and colleagues.
• Computer Skills – Must be PC literate with proficiency typing, navigating email, calendaring and word processing.  
• Interpersonal/Communication Skills - Must be able to read, write and speak fluently and effectively in English.
• Quality and Efficiency of Work – Accurately completes assigned work within the timeline designated, while making efficient use of the organization’s resources. 
• Professionalism – Upholds client confidentiality and maintains professional boundaries, demeanor, dress and interaction with clients, family members, visitors and co-workers.  The employee strives to provide outstanding customer service and promote a positive reputation for the organization. 
• Employee Partnership – Maintains collaborative peer relationships and demonstrates courtesy and respect of others.  The employee acts as a role model by displaying enthusiasm, positive problem solving and commitment to help both co-workers and the organization reach its goals.
• Ethical and Legal Compliance – Performs all duties to the highest ethical standard and complies with all organizational policies regarding ethical business practices and standards of patient care.  The employee complies with all standards established by agencies accrediting the organization

FOSTERING AN INCLUSIVE ENVIRONMENT:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.