Head of Growth

Bluefish is seeking an experienced Head of Growth to lead and scale our customer success, account strategy, and revenue expansion functions. This role is a key member of the leadership team and will be critical in shaping the next phase of Bluefish’s growth as we build the go-to-market engine for the AI-powered marketing era.

As Head of Growth, you will own the full post-sales customer lifecycle—from onboarding and strategic relationship building to renewals, upsells, and advocacy. You'll lead a high-impact team that partners with Fortune 500 brands and agencies, ensuring they achieve measurable success with Bluefish’s platform while uncovering new revenue opportunities through deep strategic engagement.

We’re looking for a proactive, commercially-minded leader with strong enterprise SaaS experience, deep marketing domain expertise, and the ability to build and scale a world-class accounts organization in a fast-moving startup environment.

What You Will Be Doing:

• Build and lead the Accounts function: Recruit, coach, and manage a team of high-performing account leaders and customer success professionals.
• Define and execute account strategy: Develop scalable processes for customer success, strategic account management, retention, and expansion.
• Serve as executive sponsor for key customer relationships, building trusted partnerships with CMOs, agency leaders, and cross-functional stakeholders at Fortune 500 brands.
• Drive revenue growth: Partner closely with Sales and Product to identify upsell/cross-sell opportunities and contribute to ongoing ARR growth through strategic engagement.
• Champion customer success: Ensure Bluefish customers achieve strong ROI, adoption, and satisfaction, becoming long-term advocates and reference accounts.
• Operationalize account excellence: Implement robust reporting, health scoring, success plans, and feedback loops to guide decision-making and improve outcomes.
• Shape the voice of the customer: Bring structured insights from the field back to Product, Engineering, and Marketing to inform roadmap and messaging.
• Stay ahead of market trends: Help customers navigate the evolving AI marketing landscape, offering strategic counsel and showcasing Bluefish’s thought leadership.
• Collaborate across the business: Act as a connective tissue between Sales, Product, and Marketing to align around customer-centric growth.

What you Bring:

• 10+ years of experience in enterprise SaaS account management, customer success, or strategic partnerships, with at least 3+ years in a leadership role focused on driving post-sales growth and revenue expansion.
• Proven track record of leading and scaling high-performing post-sales organizations within startups or high-growth tech environments, with a clear focus on upsell, cross-sell, and service-based revenue growth.
• Deep experience managing strategic relationships with Fortune 500 brands and/or major marketing agencies, consistently identifying and capturing revenue expansion opportunities across complex account portfolios.
• Expert in managing complex enterprise relationships at the executive level, with a strong ability to translate strategic partnership value into tangible revenue outcomes.
• Strong commercial acumen with a deep understanding of post-sales revenue drivers, customer lifecycle economics, and retention strategies that impact bottom-line growth.
• Strategic mindset combined with operational rigor—able to set vision, build scalable revenue-generating systems, and drive measurable business outcomes across post-sales functions.
• Strong domain knowledge of marketing, mar-tech, and/or AI-powered tools, with a proven ability to position post-sales services as value-add solutions that increase account profitability.
• Comfortable operating in ambiguity with a hands-on, startup-ready attitude, consistently leveraging post-sales touchpoints to drive revenue impact and long-term customer value.

About Bluefish:

Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. 

The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. The company is backed by leading AI and data focused investors, including Crane Ventures, BloombergBeta, Firebolt Ventures and Laconia Capital. 

We are a globally distributed team, with business operations based in New York City and engineering based in Berlin. 

Why Bluefish & Our Values:

• Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI 
• Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry 
• Join an experienced high-performing team where you will have immediate ownership and impact 
• Experience a true meritocracy with significant career growth upside as the business scales 

Our Values:

• Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
• Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
• Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
• Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
• Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
• Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.