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Senior Manager, Collections

Salt Lake City, UT

About Bluevine

Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we’re empowering entrepreneurs to grow with confidence.

Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we’ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed.

At Bluevine, you’ll be part of a collaborative, fast-paced team that’s reshaping the future of banking. Ready to make an impact?

About the Role:

We are looking for a highly motivated Senior Manager to lead our Collections Strategy. The candidate will play a critical role in shaping Bluevine’s collections strategy. The ideal candidate is someone who has grown in the collections space and knows the ins and outs of collection techniques, processes, and regulations. This candidate should have a track record of high performance in managing early-stage, late-stage, and third-party collections. This candidate should have experience in leading and motivating high-performing teams. Candidates must be able to manage relationships with key internal partners and stakeholders and collaborate with remote teams effectively. 

What You'll Do:

  • Drive strategic direction for collections and recoveries.
  • Develop strategic framework, analytics, operations, and reporting for the collections team for pre-collection, early stage, late-stage and third-party collections.
  • Partner with the risk analytics team to build a monitoring suite to optimize collection strategies. 
  • Review systems and processes within the collections team; identify process improvement current work procedures; optimize systems to drive efficiency and effectiveness; make recommendations where systems and processes can be enhanced.
  • Ensure high-quality of documentation of procedures and processes for collections.
  • Partner with third-party collection teams to drive performance.
  • Monitor and present collections performance metrics to the senior management in the Credit Risk Committee.

What We Look For:

  • 10 + years in collections, preferably in the commercial space
  • 5+ years in a management capacity leading, influencing and motivating teams
  • Extensive knowledge of collection techniques and regulations
  • Strong problem-solving and analytical aptitude 
  • Ability to interpret data to build collection strategies
  • Proven collection skills, negotiation skills, and ability to train
  • Demonstrated process improvements
  • Ability to professionally manage difficult customer communications
  • Proven ability to communicate effectively with executive management and stakeholders
  • Excellent Excel skills including formulas, graphs, and linked spreadsheets
  • Ability to establish specific objectives & goals, develop policies and procedures
  • Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably

Benefits & Perks (US Based ONLY)

  • Excellent health coverage and life insurance benefits
  • 401K with an immediate 3% company match 
  • PTO, Company Holidays, and Flexible Holidays
  • Company-sponsored Mental Health Benefits, including 1:1 therapy
  • Over $1,000 annually for a wellness benefit of your choice
  • Monthly WFH stipend
  • Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
  • Access to financial coaches and education sessions
  • Weekly catered lunches and fully stocked kitchen pantries
  • Community-based volunteering opportunities 

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