Job Application for Senior Technical Writer at Box

WHAT IS BOX?

Box is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

It's an amazing time to be working at Box. With increasing trend of remote work and millions of users on our platform, we have an opportunity to ship products that fundamentally change the way people work. We are looking for an accomplished communicator to join our technical publications team to deliver clear, high-quality product and developer documentation for our end-users, admins, and developers.
We're passionate about impacting the way people discover, learn and interact with Box products. Our team is searching for someone to deliver timely documentation for our releases and launches, as well as help in the maintenance of our large portfolio of developer documentation and knowledge base articles.

WHAT YOU WILL DO

You'll work within a high metrics-driven org that strives to build documentation against different end-user and developer personas. You will partner with product managers, engineers, and program managers cross-functionally to get the demos and information you need to deliver documentation in a timely manner.

Keep Box customers aware of new and existing features by conveying technical material in a clear, concise fashion, and keep them engaged and ready for the next release.
Empower developers by creating and maintaining comprehensive developer documentation, including API reference materials, detailed developer guides, and SDK documentation.
Help expand and refine writing style guides to improve documentation deliverables.
Act as a subject matter expert that proactively gathers information from software engineers, designers, and product managers about new features and upcoming product changes.
Actively participate in agile development team meetings and represent the interests of the technical writing team.
Collect and understand a large amount of technical information from engineering teams, then translate and represent the information in a manner suitable to the target audience.
Ensure consistency of tone and use of language across all Box documentation and within Box products.
Create, edit, and update existing written documentation, user interface labels, or online knowledge base articles.
Clean up and organize existing help content to ensure only the most relevant content is presented.

WHO YOU ARE

You're an experienced technical writer through and through. You care deeply about how your deliverables materially make your customers' lives better, and are able to translate your work against the metrics that drive success in technical documentation. You bring that ethos to work every single day, where you work collaboratively with engineering and product team members to bring amazing documentation to market. You define the customer-facing voice of Box reflected in all our documentation.

Bachelor's degree
5+ years of technical writing experience in a technology company
Excellent written and verbal communication skills
Proficiency in delivering high-quality documentation with strong attention to detail
Ability to write in explanatory and procedural styles for multiple audiences
Experience of working with API documentation
Practical knowledge of various documentation frameworks and approaches
Competency in prioritization, self-direction and multi-tasking

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
For more details on how Box Poland protects your information, please see our Supplemental Personnel and Candidate Privacy Notice.

#LI-EMEA

Senior Technical Writer

Apply for this job