Service Engineer - Cloud Infrastructure
In This Role
As a Service Engineer, you will support and enhance a large-scale cloud infrastructure platform focused on resource provisioning, management, and operational efficiency. You will work on automation, software development, and service reliability initiatives that help optimize platform capacity and improve internal engineering processes. This role is ideal for someone with strong C# development skills, an interest in cloud technologies, and a passion for building automated solutions that reduce operational overhead and increase engineering productivity. You will also have opportunities to leverage AI-assisted development tools and modern automation practices to streamline troubleshooting, debugging, and service management.
Responsibilities
- Design, develop, test, and maintain software applications and automation solutions that support cloud infrastructure services.
- Write, enhance, debug, and maintain applications using .NET and C#.
- Analyze business and system requirements and translate them into scalable software solutions.
- Review enhancement requests, technical specifications, and operational requirements.
- Build automation solutions that improve operational efficiency and reduce manual processes.
- Understand, modify, and support existing scripts written in PowerShell, Python, or similar scripting languages.
- Develop and execute unit tests and assist with system-level validation activities.
- Troubleshoot production issues, identify root causes, and implement corrective actions.
- Create and maintain technical documentation, software specifications, and test plans.
- Support software deployment, migration activities, and implementation processes.
- Participate in code reviews and quality assurance activities to ensure engineering excellence.
- Leverage AI-powered development tools and agents to improve productivity, accelerate debugging, and streamline engineering workflows.
- Collaborate with cross-functional engineering teams to support service reliability, scalability, and performance initiatives.
Required Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, or a related technical field.
- 2–4 years of professional software development experience.
- Strong proficiency in C# and the .NET ecosystem.
- Experience developing, testing, debugging, and supporting production software.
- Ability to understand and work with existing codebases and contribute enhancements.
- Familiarity with PowerShell, Python, or other scripting languages.
- Strong understanding of software engineering fundamentals, including:
- Data structures
- Algorithms
- Object-oriented design principles
- Software development lifecycle practices
- Experience performing troubleshooting, root cause analysis, and problem resolution in production environments.
- Knowledge of unit testing methodologies and software quality practices.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, collaborative engineering environment.
Preferred Qualifications
- Experience building automation solutions rather than solely reporting or dashboard-focused work.
- Exposure to cloud platforms and large-scale distributed systems.
- Experience supporting infrastructure, platform, or service management environments.
- Familiarity with AI-assisted development tools, AI agents, or intelligent automation workflows.
- Experience with operational tooling, service monitoring, and reliability engineering practices.
- Prior experience working within large enterprise technology organizations.
- Demonstrated willingness to learn new technologies and rapidly adapt to evolving engineering environments.
- Experience contributing to internal tooling, productivity solutions, or capacity management initiatives.
- Knowledge of DevOps practices, CI/CD pipelines, and deployment automation.
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
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