Customer Support - EDI Operations Associate
At Broadway Ventures, we transform challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As an 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), we empower government and private sector clients by delivering tailored solutions that drive operational success, sustainability, and growth. Built on integrity, collaboration, and excellence, we’re more than a service provider—we’re your trusted partner in innovation.
Position Purpose:
Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions.
What You Will Do:
- Provides telephone support and information via the info call tracking system, managing one or more customer service logs.
- Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes. Maintains expedient and accurate service levels in filling requests for EDI products and services.
- Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification.
- Oversees written and electronic requests relating to EDI.
- Prepares material for monthly audits and provides support in the audit process.
- Processes requests/responses received from other areas.
To Qualify For This Position, You Will Need:
Required Education:
- Associate's in a job related field.
- Or 2 years job related work experience
Required Skills and Abilities:
- Good organizational, judgment, customer service, and both verbal and written communication skills.
- Good spelling, punctuation, and grammar skills.
- Basic math and computer skills.
- Basic understanding of data analysis concepts.
- Ability to handle confidential or sensitive information with discretion.
Required Software and Other Tools:
- Microsoft office.
We Prefer That You Have:
- Customer service experience in a call center, helpdesk or front desk environment
- 1 year of exposure to EDI concepts experience
- Experience with X12 and Medicare Advantage
Benefits:
- 401(k) & matching
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Flexible Paid Time Off
- Paid Holidays
Schedule
- Monday to Friday, standard 8-hour shifts
- Typical office environment, hybrid schedule
If you're looking for a meaningful role with a company that values your contribution, apply now to join our team. We look forward to connecting with you.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and discuss salary requirements. Management will be conducting interviews with the most qualified candidates. We perform a background and drug test prior to the start of every new hires' employment. In addition, some positions may also require fingerprinting.
Broadway Ventures is an equal-opportunity employer and a VEVRAA Federal Contractor committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on military status, race, religion, color, national origin, gender, age, marital status, veteran status, disability, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
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