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Area Manager (East Coast)

New York, New York

Overview

We're searching for an experienced Area Manager to oversee a group of Brooklinen stores across the U.S. This dynamic role will balance strategic oversight of multiple store locations (70% of your time) with in-store leadership at a designated “home store” (remaining 30% of your time), ensuring alignment with brand values, operational standards, and exceptional customer experiences.

The ideal candidate is a proactive, data-driven, and people-first leader with a passion for retail excellence. They must be able to thrive in a high-growth, high-expectation environment. You’ll serve as a cultural champion, operational expert, and performance driver—helping to build and scale Brooklinen’s retail presence while delivering on our commitment to comfort and customer satisfaction.

This role reports to the Director of Retail and will directly manage the 3 Store Managers within their area, as well as the Associate Store Manager of their designated Home Store.  The home store for this role is our West Village location.

What You'll Do

  • Lead and Inspire Multi-Store Teams within Area- Visit and support multiple Brooklinen store locations on a rotating basis to drive consistent operational excellence and alignment with company and channel strategy. Serve as the primary point of contact between HQ and store leadership teams, ensuring clear communication and consistent execution.
  • Drive Sales and Operational Performance - Analyze sales, labor, traffic, and conversion metrics across your region to identify patterns and opportunities. Use data to inform coaching strategies and action plans that optimize store performance, align with goals, and support sustainable growth.
  • Develop, Coach, and Retain Top Talent - Hire, onboard, and mentor Store Managers, Associate Store Manager, and their teams to ensure high levels of engagement, accountability, and skill development. Deliver regular feedback, support career growth, and foster a culture of continuous learning and performance excellence.
  • Support the launch and execution of a Retail Trade program - Drive revenue growth and expand our customer base by cultivating strategic partnerships with real estate professionals, commercial property management teams, interior designers and other trade professionals across assigned store locations.
  • Champion a Best-in-Class Customer Experience - Reinforce and model Brooklinen’s hospitality-driven customer experience standards across every store. Guide teams to proactively solve problems, personalize interactions, and create memorable shopping experiences that reflect the brand’s values.
  • Ensure Operational and Visual Merchandising Excellence - Monitor adherence to store operational processes, including inventory management, opening/closing procedures, asset protection, and merchandising standards. Conduct store visits with an eye toward detail, consistency, and brand integrity.
  • Drive KPIs and Brand Engagement Through Community Events - Work with store teams to plan and execute local events, activations, and partnerships that drive traffic, deepen community ties, and increase brand awareness. Use community engagement as a strategic lever to boost KPIs and strengthen customer loyalty across regions.
  • Lead by Example in Your Home Store (2 days weekly) - Take direct ownership of a designated home store, where you’ll serve as the face of local leadership. Actively participate in daily operations, engage with customers, support the store team, and role model behaviors expected across all locations.
  • Collaborate Cross-Functionally with HQ Teams - Act as a key connector between the field and HQ teams such as Retail Operations, Merchandising, Planning, People, Marketing, Finance, and Customer Experience. Provide actionable feedback from the field and support the successful rollout of new initiatives, campaigns, and systems.

We’re Looking for Someone Who Brings

  • Extensive Multi-Unit Retail Leadership Experience - At least 5 years of experience managing multiple retail locations, ideally in a premium lifestyle, apparel, or home goods brand. You understand the nuances of managing remote teams and are skilled at influencing without micromanaging.
  • A Proven Track Record of Delivering Results - You’ve successfully led store teams to exceed KPIs and financial targets through strong leadership, execution, and a customer-first mindset. You're passionate about setting goals and know how to motivate others to achieve them.
  • Exceptional People and Team Development Skills - You lead with empathy and clarity. You’ve built strong team cultures, improved performance through coaching, and developed managers into leaders. You know how to foster trust and accountability in diverse team environments.
  • A Deep Understanding of Retail Fundamentals - You're fluent in retail operations, staffing models, scheduling optimization, loss prevention, and visual merchandising. You know how the back office supports what happens on the floor—and how to fine-tune each for maximum impact.
  • Strong Analytical and Critical Thinking Abilities - You’re comfortable interpreting data to make informed business decisions. You see trends others might miss and respond with agility. Excel reports don’t scare you—they motivate you.
  • Flexibility and a Travel-Ready Mindset - You're comfortable with regular domestic travel (approximately 20%) and managing your time effectively across multiple time zones, store needs, and seasonal priorities. You thrive in dynamic environments and don’t shy away from rolling up your sleeves.

A Passion for the Brooklinen Brand and Mission - You genuinely connect with our mission to make people feel at home. You’re excited to build community, champion a meaningful brand, and help shape the future of Brooklinen’s in-person experience.

Compensation & Benefits

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The salary range for this role is $100K - $110K.

In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role. 

Beyond base compensation and bonus, we contribute significantly to offset the cost of health benefits, provide a financial stipend to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance. 

We also have 14 weeks of 100% paid parental leave for all new parents, and a one-month paid sabbatical at your 5th anniversary.

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. 

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.
 
Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more. 

Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We’re excited about welcoming all applicants who are interested in joining our team to apply directly!

  • Initial Zoom Screen:
    • Manager, Talent Acquisition & HRBP 
  • First Round:
    • Director of Retail 
  • Second Round:
    • Area Manager (West Coast) 
  • Final Round:
    • SVP of Innovation & Business Development

#LI-KR 

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