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Associate, Inbound Operations

New York, New York

Overview

We’re looking for an organized and solutions-oriented Associate, Inbound Operations, to join our Operations team. In this role, you’ll play a key part in supporting Brooklinen’s First Mile operations. You’ll help ensure our products move efficiently from origin to destination by managing data accuracy, vendor communication, and process execution. This is a great opportunity for someone early in their supply chain career to gain hands-on experience and grow in a fast-paced, dynamic environment.

This role is based in Manhattan, NY, and we have a 2 days in/3 days remote schedule.

What you’ll do

  • Support the day-to-day execution of inbound shipments to ensure timely and accurate deliveries
  • Monitor inbound volume and coordinate across vendors, freight forwarders, customs brokers, and warehouse partners
  • Maintain shipment visibility by updating ERP systems (e.g., NetSuite) with accurate in-transit information; reconciling warehouse receipts and resolving discrepancies
  • Assist with reporting on freight performance, including weekly in-transit updates and monthly KPI tracking, ensuring SLAs and expectations are met
  • Flag shipment delays or exceptions and escalate to the right internal and external stakeholders to drive resolution
  • Help maintain the accuracy of inbound dashboards and data tools so stakeholders always have timely, reliable information

We're looking for someone who brings

  • 1+ year of experience in operations, supply chain, freight, logistics, or a related field (internships and entry-level roles count)
  • Bachelor’s Degree - in a business related field
  • Proficiency with Excel and Google Workspace (or Microsoft Office)
  • Strong organizational skills and attention to detail; able to manage timelines, checklists, and processes effectively
  • Clear and professional written and verbal communication skills for cross-team coordination
  • Comfortable working with data in spreadsheets and eager to learn new systems and tools
  • Problem-solving mindset, with a focus on improving team efficiency
  • Ability to work independently in a fast-paced environment while managing multiple priorities
  • Experience with NetSuite or a comparable ERP system is a plus! 
  • General knowledge of inbound freight and logistics bookings and exposure to international shipping and custom processes is a plus!

Compensation & Benefits

At Brooklinen, we’re committed to providing a competitive total compensation package—grounded in market data that considers our size, stage, industry, and location. For this role, the salary range is between $60K and $65K. 

Beyond base salary, we offer a comprehensive set of benefits designed to support the well-being, growth, and balance of our team.

Our benefits & perks include:
  • Health Benefits: We contribute generously (even up to 100% for employee-only coverage) toward our employees' medical, dental and vision premiums.
  • Fertility Support: We provide financial support for every fertility and family-building journey.
  • Retirement Savings: A 401K plan with a 4% company match helps you build for the future.
  • Commuter Benefits: Pre-tax commuter benefits help cover the costs of getting to and from the office.
  • Product Discount and Allowance: Enjoy a 40% discount on Brooklinen products and a 25% discount for friends & family, plus a bi-annual product allowance.
  • Wellness Support: Free memberships to One Medical and Talkspace provide health and mental wellness support. 
  • We also offer a flexible wellness & lifestyle $1,000 reimbursement through Joon.
  • Parental Leave: All new parents receive 14 weeks of fully paid parental leave.
  • Year-Long Summer Fridays: We wrap up at 3 pm every Friday, all year long.
  • Vacation: Start with 20 days of vacation per year (pro-rated by start date). After five years with us, you’ll enjoy 25 days of vacation annually.
  • Sabbatical: At your five-year anniversary, take a fully paid, one-month sabbatical.
  • Hybrid Schedule: We require all HQ team members to work in the office for two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide. Our office is open and inviting—come in as often as you like!
  • Remote Work Weeks: Enjoy additional flexibility with remote weeks, including Thanksgiving week, the last week of December, and up to four additional remote weeks per year, with manager approval.
  • Equity: Our HQ team receives competitive equity grants, and we’d be happy to share more details about valuing this part of compensation during the interview process.

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

We believe in balancing hard work with personal well-being. Here, recharging isn’t just encouraged; it’s essential. Our workday kicks off at 10 am, we’re serious about taking vacations, and we wrap up by 3 pm on “Summer Fridays” all year long. Hanging out with teammates is just as important as unplugging to get a great night’s sleep.

Growth is in our DNA. As our company expands, we’re committed to creating exciting opportunities for our talented team members to grow, collaborate, and make a meaningful impact. 

Hybrid work? Absolutely. We’re proud of our flexible HQ schedule—which is two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide—to support work-life balance.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. 

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.
 
Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more. 

Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We’re excited about welcoming all applicants who are interested in joining our team to apply directly!

  • Initial Zoom Screen: 
    • Manager, Talent Acquisition & HRBP 
  • First Round: 
    • Part 1: Senior Director, Operations 
    • Part 2: Manager, Inbound Operations 
  • Second Round: 
    • Project Review with Manager, Inbound Operations
  • Final Round: Director of Recruiting 

#LI-Hybrid #LI-KR

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