Back to jobs

SVP, Operations

New York, New York

Overview

At Brooklinen, we’re building the future of comfort — thoughtfully, ambitiously, and with intention — nurturing our customers, our team, and the work that helps us grow in a way that feels human and sustainable.

Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a deep belief that comfort creates happiness in the home. As the business continues to scale across channels and complexity, we’re entering a new chapter that requires stronger operational infrastructure and clearer enterprise execution.

We’re hiring an SVP of Operations to lead the operational backbone of the company. This role will oversee Brooklinen’s Logistics & Fulfillment, Technology & Infrastructure (IT), and Enterprise Execution, ensuring the company can operate with greater speed, clarity, and reliability as it grows.

This is a highly cross-functional leadership role focused on strengthening Brooklinen’s logistics engine, building operational systems that scale, and ensuring large strategic initiatives move efficiently from idea to execution.
Working closely with Product and Finance, who lead sourcing, product development, and demand planning, this role is responsible for translating those plans into scalable operational performance across the business. 

The leader will oversee Brooklinen’s logistics network, enterprise execution capability, and operational systems infrastructure, ensuring the company can scale with speed, clarity, and operational discipline.

This role is based in Manhattan, NY, with a hybrid schedule of two days in-office and three days remote.

What You'll Do

Build Logistics 2.0

  • Lead Brooklinen’s logistics and fulfillment operations through their next phase of evolution, ensuring the network can support the company’s growth across channels with speed, reliability, and strong customer experience.
  • Evaluate and evolve Brooklinen’s logistics network architecture, ensuring the fulfillment model, vendor ecosystem, and operational processes are built to support the company’s next phase of scale.
  • Oversee warehouse partnerships, freight, inventory flow, and operational vendor management, ensuring product moves efficiently from manufacturing partners through to the customer.
  • Strengthen coordination across Product, Finance, and Customer Experience so inventory moves smoothly from production to fulfillment.
  • Drive improvements in logistics visibility, planning, and operational performance, identifying opportunities to improve cycle times and remove friction across the network.
  • Modernize the logistics function through improved systems, automation, and data-driven decision making.

Lead Enterprise Execution

  • Own and scale Brooklinen’s enterprise execution capability, ensuring the company’s strategic priorities translate into clear ownership, sequencing, and operational follow-through.
  • Oversee large, cross-functional initiatives that require coordination across teams, ensuring projects move forward with clarity around scope, resourcing, and accountability.
  • Establish clear program governance, decision rights, and operating cadence to ensure major initiatives progress with speed, accountability, and transparency.
  • Build on the operating rhythm already in place to help the organization execute quickly and effectively as the business grows in complexity.
  • Partner closely with the CEO and executive leadership team to maintain visibility into progress, risks, and dependencies across major initiatives.

Own Technology & Operational Infrastructure

  • Oversee Brooklinen’s IT and operational systems infrastructure, ensuring the company’s technology stack is reliable, secure, and scalable.
  • Own the roadmap for the company’s operational systems (including ERP, logistics systems, and internal tooling), ensuring technology investments align with operational priorities and long-term scalability.
  • Partner with Finance, Product, and functional leaders on systems roadmap and vendor strategy, ensuring technology enables operational visibility, collaboration, and efficiency.
  • Ensure the systems that power logistics, operations, and cross-functional workflows are integrated and functioning effectively.
  • Identify opportunities to strengthen operational infrastructure through improved systems, automation, and better data visibility.

Help Operationalize AI Across the Organization

  • Partner with leaders across the business to identify practical opportunities to apply AI and automation to operational workflows.
  • Support the adoption of tools that improve speed, decision-making, and operational visibility across teams.
  • Identify practical opportunities to apply AI and automation to operational workflows, improving decision speed, operational visibility, and execution across teams. 

Be a Senior Leader at Brooklinen

  • Act as a trusted thought partner to the CEO and ELT on execution, operating effectiveness, and scale
  • Build, lead, and develop high-performing teams with clear expectations and strong accountability
  • Balance high standards with trust, reinforcing Brooklinen’s human-centered, performance-driven culture

We’re Looking For

  • 15+ years of experience in senior operations leadership roles, ideally at the SVP or equivalent level
  • Proven experience leading multiple operational functions (e.g., operations, technology, supply chain, or enterprise execution)
  • Strong execution muscle — able to translate strategy into action and lead through ambiguity
  • Experience scaling operations in a growing, complex organization
  • A calm, grounded leadership style, especially in moments of pressure or change
  • Strong judgment, clear communication, and the ability to build trust across functions and levels

Compensation

We believe great leadership deserves a thoughtful, competitive total rewards package. Compensation for this role will be commensurate with experience and scope. The base salary range is 265K-300K + 30% target bonus + equity.

You’ll also receive a comprehensive benefits package designed to support well-being, balance, and long-term growth, including:

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Create a Job Alert

Interested in building your career at Brooklinen? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

At this time, we are unable to commence a new immigrations case (for example, H1-B or other employment-based immigration). This also applies to cases we would have to commence in the future based on the expiration of a student visa. We may have the ability to support a visa transfer, and we invite you to discuss this with our Recruiting team during the initial interview if you are unsure.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Brooklinen’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.