Customer Support Team Member (French speaking)

A bit about us

At Butternut Box, our mission is to bring health and happiness to dogs and their humans all over the world. We believe dogs deserve the best - so we make fresh, tasty, and healthy dog food. Cooked gently with high-quality ingredients and delivered in perfect portions.

We’re a fast-growing company that started in the UK and expanded into the Netherlands in 2022. Our Amsterdam office is right above the Vijzelgracht metro station, where we work with around 22 Butternutters (and plenty of happy office dogs 🐾).

As a B-Corp certified company, you can be sure you’re joining a sustainable business that cares deeply about our people, our product, and our planet.

📣 A bit about the role

We’re looking for a French speaking Customer Love Team Member with excellent communication skills who can bring smiles (and wagging tails) to our customers in the Netherlands and Belgium. You will join a team of 8 fellow Benelux Customer Love Team members who are all dedicated to ensure the customer experience for our dogs and their humans is top of the bill.

This role is available full-time (39 hours) or part-time (minimum 32 hours). You’ll work hybrid: at least 1 day per week (on Wednesdays) in our Amsterdam office and the rest from home.

Practical details:

• You’ll work 4 or 5 days per week from Monday–Saturday, including occasional Saturdays (at least once per month). Bonus points if you’re open to working Saturdays more consistently to help reduce weekend backlog.
• We’re hoping to find someone who can join us in October 2025.

📆 Your daily activities

• Be the friendly face & voice of Butternut Box for our customers in Belgium (specifically Wallonia) and the Netherlands
• Connect with customers via phone, email, live chat, and social media
• Solve a wide range of questions and requests with care and efficiency
• Surprise our customers with thoughtful extras to make their experience unforgettable
• Gather feedback and share insights with the wider Butternut team to help us improve
• Support our culture of Customer Love and contribute to keeping our Trustpilot score at 4.8+ ⭐

👋 A bit about you

• Fluent in English and French (written & spoken)
• Strong preference if you’re also fluent in Dutch or Flemish
• Ability to work 32-39 hours a week
• Ability to work from our Amsterdam office a minimum of 1 day a week
• Based in the Netherlands, with a valid work permit
• Willing and excited to travel to other Butternut markets every 3-6 months to join social events and workshops
• Passion for solving problems and creating great customer experiences
• Comfortable working independently and as part of a team
• Attention to detail and organised in your work
• Open to feedback and eager to learn
• You love dogs! 🐶

🙌 What we offer

• 💰 Gross annual salary: €33,500 including holiday allowance (based on full-time 39 hrs)
• 🏖️ 25 vacation days + 1 additional day of anniversary leave per year of service
• 🐾 5 extra 'paws' days per year (for wellbeing, learning or to add to your holidays)
• 📚 €500 annual learning & development budget
• 💼 Pension plan with ASR Doenpensioen (3% employer / 3% employee contribution)
• 🚆 Full travel reimbursement (NS Business Card or km allowance, up to €350/month)
• 🏡 Hybrid working – work from our office at least 1 day a week, feel free to work from home on the other days
• 🌍 Remote-First periods (August & Christmas)
• 🍽️ Weekly free team lunches in our Amsterdam office
• 💪 ClassPass discounted membership with employer contribution
• 🚲 Lease a Bike scheme
• 👶 Extensive parental leave
• 🌟 Paid sabbaticals after 5 years
• 🐕 Volunteering time at dog shelters during working hours
• 🦴 Discount on Butternut Box for your dog (or your friends’!)
• 🎉 Monthly socials, fun team activities & an office full of dogs (check out our Instagram for proof)
• 🌱 Join a B Corp and make an impact

📢 Our interview process

1️⃣ Application review

2️⃣ Initial video call (30 min) with our People team

3️⃣ Take-home task to show your written customer service skills

4️⃣ Online technical interview (60 min) with the Hiring Manager (Customer Love Team Leader) + a Customer Love Senior

5️⃣ Face-to-face interview (60 min) in our Amsterdam office with the local team to test cultural & values fit

Cover letters are welcome but not mandatory—if this role excites you, we’d love to hear from you!

❗ A few things to note

We are an equal opportunity employer and value diversity and inclusion. We welcome people of all nationalities, backgrounds, experiences, and perspectives.

We’re a B Corp and take our responsibility to people, pets, and the planet seriously.

📩 Apply now and join us in spreading Customer Love across the Netherlands and Belgium! 🚀🐾

Keywords: klantenservice medewerker, customer support, customer service

 

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