B2B Customer Expert - Northern Europe

For more than 50 years, Cannondale has been a leading innovator in the cycling world.  As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.

As a Customer Expert for Cannondale, your goal is to provide the best customer service. You're a natural problem solver who always goes the extra mile for customers. With a genuine, empathetic approach, you listen carefully and respond with the knowledge and care needed to support our dealers primarily across Belgium and the Netherlands while also jumping in to help with other regions as needed. Just a heads up, you'll need to be bilingual in Dutch and English to keep things running smoothly in this role.

How You'll Make an Impact:

• Being a successful Customer Expert B2B means that you meet three KPls daily:
  • Reachability, prompt response time, quality of service.
• Performing and consulting in sales, service and technical activities.
• Your bike knowledge will play a key role in providing accurate, insightful advice and solutions to our dealers and customers.
• Handling daily tasks for dealers and customers both within and, when needed, outside your region.
• Proactively managing orders, logistics and sales materials.
• Supporting your outside account managers in driving business growth.
• Responding to emails and messages from both retail partners and consumers. You’ll find practical solutions that reflect the high standards of service we aim to uphold.
• Contribute to the success of Cannondale by leading or assisting with other projects and tasks as assigned.

What You Bring to the Table:

• Two years' experience in customer service-related environment
• An associate and/or bachelor's degree
• Fluent in both verbal and written and proficient in the English language.
• A deep understanding of bicycles, cycling apparel, and accessories that goes well beyond the basics.
• Experience in both B2B and/or B2C sales.
• SAP, CRM, Zendesk, or experience with similar enterprise software is a plus.
• Strong organizational, decision-making, and problem-solving skills, with the ability to communicate, present, and build relationships effectively across cultures and functions.

Some of our Great Benefits:  

• Hybrid work environment 
• Generous Paid Time Off  
• Great discounts on company products 
• Employee Wellness Program: Pon Fit  
• A mix of casual yet professional culture 
• Discounted additional health insurance package  
• Onsite gym
• Travel reimbursement  
• Collective Labour Agreement Metalektro 
• Pension plan

Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn. 

About the organization 

As a proud member of the Pon Holdings family, Cannondale benefits from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Cannondale means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings. 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Our DEI Mission Statement: At Cannondale, we are on a mission to ensure all members of the cycling community feel that they belong. Our commitment to celebrating individuality and differences extends beyond our diverse line up of bikes to our workplace culture, where we recognize and embrace the strengths and viewpoints of each team member, regardless of their background or identity. We are thankful for the feedback and perspectives that challenge us to create more inclusivity in this space and hold us accountable to making meaningful progress.

WE ARE A CYCLE FRIENDLY EMPLOYER

The cycle-friendly employer certification scheme was developed to establish a European standard for cycle friendly companies. The certification is intended to help European companies to improve the situation for employees that cycle to work. As an acknowledgement for our effort we received the certificate “cycle-friendly employer”. 

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