Back to jobs
New

Senior Collections Specialist

Redwood City, California, United States

At Carbon, our mission goes beyond 3D printing.  We are enabling creators everywhere to make what the world needs, right now.  Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.
 
Help us change the world and we will help you change yours.

Carbon 3D is seeking a seasoned Senior Collections Specialist to oversee and manage high-value collections accounts, driving effective and timely cash recovery while upholding
compliance standards. This role is integral to our finance team, requiring expertise in handling key customer accounts and an ability to navigate complex client relationships to reduce
delinquency rates and improve cash flow.

This position will report to the Revenue and Technical Accounting Senior Manager. The Senior Collections Specialist role is a full-time position located in Redwood City (hybrid 3 day in person work schedule).

 

You will…

Strategic Collections Management

  • Manage a portfolio of high-value accounts, overseeing collections activities for clients with outstanding balances in the millions.
  • Develop and implement strategies for reducing delinquent accounts and maintaining low
  • Days Sales Outstanding (DSO) through proactive outreach and follow-up.
  • Negotiate payment terms and resolve payment discrepancies, establishing tailored payment plans to meet client needs while securing company interests.
  • Monitor and assess credit risk for high-value accounts, working closely with the finance and sales teams to proactively manage risk and escalate problematic accounts.
  • Identify systematic solutions to make the AR collections process more efficient (for example, using the Oracle Collections Module for tracking and reporting)

High-Level Client Communication and Relationship Management

  • Build and maintain relationships with key clients to facilitate effective collections and ensure an ongoing dialogue for account resolution.
  • Act as the primary contact for escalated collections issues, providing professional and timely responses to client inquiries and disputes.
  • Serve as a trusted advisor to internal stakeholders on collections strategies, providing insights on account health and recommending approaches for maintaining positive client relations.

Compliance and Financial Standards

  • Adhere to Fair Debt Collection Practices Act (FDCPA) guidelines, ensuring all collections activities are conducted ethically and transparently.
  • Familiarity with (SOX) standards and requirements
  • Comply with Payment Card Industry Data Security Standard (PCI DSS) for all relevant
  • transactions, ensuring customer data privacy and security.

Cross-functional Collaboration and Process Improvement

  • Collaborate with internal departments (finance, sales, customer service, legal) to streamline collections processes, enhance cash flow, and resolve complex account issues.
  • Lead efforts to improve collections workflows, establishing best practices for efficiency
  • and scalability, and suggesting system enhancements to meet department goals.
  • Prepare and analyze monthly collections reports, tracking key metrics such as recovery rates and DSO, and presenting insights to management to drive strategic decision-making.

 

You have…

  • 7+ years of experience in collections, credit management, or a related field, with a focus
  • on managing multi-million-dollar accounts.
  • Proven track record in reducing delinquency rates and improving collections performance.
  • Experience with Oracle Fusion Collections Module
  • Advanced communication, negotiation, and problem-solving skills to manage complex client relationships effectively.
  • Proficiency in ERP systems and Excel for collections tracking, reporting, and analysis.
  • High attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced environment.

 

At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining compensation.  The pay range for this position is $100,000 - $150,000  per year.  Your actual salary will be based on your experience, work location, certifications and the unique skills you bring to the role. If you are not based in our Redwood City office, the range above will be adjusted for the geographical differential associated with your actual work location.

Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs.

For more information on how we modify your pay based on your location, please refer to our geographic differentials chart.  For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.

By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.

By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the complete Privacy Notice for Employees, Independent Contractors and Job Applicants, which explains the categories of personal information we collect about you, the purposes for which the categories of personal information shall be used and your rights with respect to our use of such personal Information.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Carbon, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.