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Field Service Engineer

Germany
At Carbon, our mission goes beyond 3D printing.  We are enabling creators everywhere to make what the world needs, right now.  Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions.
 
Help us change the world and we will help you change yours.

The Customer Success and Service Team works to ensure that customers love and can count on us and our products. We are held accountable to ensure customers are successful, and their experience with Carbon is positive.  As an integral part of this team, Field Service Engineers are responsible for meeting the daily service, Installation, maintenance and repair needs of Carbon’s printers and ancillary equipment, ensuring equipment uptime is maximized.

Field Service Engineers will be expected to follow support processes and procedures, document thoroughly, escalate appropriately, and respond quickly to support customers across a broad spectrum of industries. Carbon is a dynamic work environment, and Field Service Engineers will need to be flexible and adapt to a dynamic business with ever changing needs and priorities. 

Role will be based in Southeast Germany as 1 to 2 days a week will be spent onsite at a customer facility in Ansbach. The remainder of the time will be travelling supporting customers across Europe, and hence this role will require significant travel and working away from home.  Candidates must speak English and German fluently, be eligible to work across Europe and hold a European passport and full driving licence. 

Responsibilities

  • Installation, maintenance, modification and repair of carbon and 3rd party ancillary equipment
  • Process engineering at one customer site in Ansbach 2 days per week - acting as a technical interface between customer and Carbon on production print processes
  • Timely performance of administrative responsibilities such as service reporting, data recording and expenses
  • Maintaining tools and test equipment and ensuring they are properly calibrated
  • Working within appropriate Environmental Health and Safety requirements
  • Provide technical support to other members of the Customer Success Team to minimize equipment downtime
  • Performing remote diagnostics and determining field failures utilizing data logged by our products
  • Developing and documenting processes to aid service actions to add to the service knowledge base
  • Work with engineering and manufacturing teams to ensure new issues are fully documented, investigated and suitable countermeasures are put in place
  • Recognise trends and patterns in field failures and feedback to the development team to drive future design
  • Available for occasional out of hours work 
  • The position may require additional duties/responsibilities that may not be outlined above, and specific functions are subject to change as required

 

Required Skills

  • Bilingual – fluent in English and German is a must
  • Engineer or Technician qualified in an electromechanical, electronics, mechatronics or similar discipline
  • Minimum 5 years’ experience in a technical service engineering role
  • Excellent customer-facing/interpersonal skills
  • Some experience of process engineering or able to analyse steps in complex printing production processes
  • Excellent problem solver with an attention to detail
  • Good knowledge of computer and network technologies
  • Efficient with documentation and administration

#LI-Remote #MRWC 

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

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