Patient Service Representative

About the Company

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our value-based cardiology care solutions help our physician partners thrive in the shift to value-based care. CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We offer medical, dental, vision, and a 401k plan w/match to benefit eligible employees. We offer PTO (Personal Time Off) and sick time to full-time employees. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.

About the Job 

At our rapidly growing practice, Cardiovascular Specialists of New England, we are seeking a highly motivated Patient Service Representative to join our team! The PSR serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. The receptionist is responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks. You will report directly to the Office Manager. 

What you’ll do: 

• Warmly greet patients and visitors as they arrive  
• Oversee front desk operations of the New Hampshire office 
• Assist with the check-in process, verifying patient information and insurance details 
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times 
• Coordinate appointments for new and returning patients and reschedule or cancel them when needed 
• Answer incoming phone calls and respond to emails in a courteous and professional manner 
• Address patient inquiries, provide information about services, and assist with prescription refill requests 
• Collect and update patient demographic and insurance information accurately 
• Verify insurance coverage and ensure necessary documentation is complete 
• Maintain and update patient records, ensuring accuracy and confidentiality 
• Organize and file medical documents, test results, and correspondence 
• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting 
• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies 
• Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records 
• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience 
• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA 
• Handle patient concerns and complaints in a professional and empathetic manner 

What you’ll need: 

• High school diploma or equivalent; additional education or medical office certification is a plus 
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting  
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office) 
• Excellent organizational skills and attention to detail 
• Ability to multitask and handle a fast-paced environment 
• Empathetic and patient-focused approach 
• Professional appearance and demeanor 
• Athena experience preferred  

Work Location: 

You will work out of the Manchester or Londonderry, New Hampshire office. 

Additional Information 

Full-time hourly range of $20-$21 per hour plus medical, dental, and vision.