Training & Follow-Up Specialist

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

REPORTS TO:  Performance Manager

LOCATION:  Deep East Texas Workforce Development Area

EMPLOYMENT TYPE:  Full-Time, Non-Exempt Employee

Career Team is looking to hire a Training and Follow-Up Specialist who connects program participants to education and training opportunities and provides professional follow-up services to individuals previously served by the Deep East Texas Workforce Development Area. On the training side, this role develops training-provider partnerships, guides participants through training options and eligibility, and supports individual training account (ITA) compliance. On the follow-up side, it delivers retention, re-employment, and outcome-verification services and documents post-program results in the state's case management system. Work is performed under the supervision of the Performance Manager.

Your Impact on Career Team's Success

Training Coordination

• Serve as a primary liaison with training providers to develop new and nurture existing partnerships that grow education and training opportunities for participants
• Educate participants on the advantages of training and upskilling to broaden employment opportunities and career pathways
• Ensure current Eligible Training Provider List (ETPL) information is available to participants and staff, and maintain and disseminate approved vendor information and performance outcomes
• Facilitate group and individual assessment, eligibility, and training information sessions for participants exploring training opportunities
• Assess participant marketability and training suitability and facilitate appropriate referrals
• Review participant training needs, industry hiring patterns, and high-priority occupations to support career exploration and aligned career pathways
• Assist with the completion and review of individual training account (ITA) packets to ensure documents are complete and compliant
• Provide timely reports to Career Advisors, including the pipeline of potential training candidates, available programs, and providers, and consult with them on support services

Follow-Up Services

• Provide follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
• Engage unemployed follow-up customers in job search plans and activities to obtain immediate and appropriate employment
• Engage customers at risk of job loss in retention and/or employment search activities
• Provide referrals as needed to support customers' retention needs
• Work to re-engage and re-establish contact with non-responsive customers
• Research and obtain documentation to verify post-participation employment status
• Implement policies applicable to follow-up frequency requirements
• Document follow-up activities and enter post-program employment and educational information into the state's case management system, ensuring case files include required verification documents
• In coordination with the Performance Manager, conduct targeted outreach and research to identify and document the employment and education status of designated post-program customers

General

• Maintain detailed documentation of all contacts in the state's system of record per contract requirements
• Track progress toward individual and team targets using appropriate platforms and databases
• Meet and/or exceed program benchmarks
• Complete all required reports
• Participate in all staff-related events as required, including training, staff meetings, and individual supervision
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

This position is expected to be 100% onsite, with local travel within the Deep East Texas Workforce Development Area to support training events, provider partnerships, and participant follow-up.

To Qualify for This Role, You Must Have

• Bachelor's degree or higher, or an equivalent combination of education and experience
• Knowledge of the WIOA, TANF, and SNAP programs and follow-up/retention requirements
• Knowledge of community resources
• Strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Computer literate with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite, and the ability to learn specialized databases and software systems
• Ability to establish and maintain positive, productive relationships with participants, training providers, and employers, including virtual relationships with former customers
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Strong organizational and time management skills to juggle multiple tasks and meet deadlines in a performance-oriented environment
• Ability to work independently and effectively as part of a team
• Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers
• Excellent verbal and written communication skills
• A Valid Driver's License

Additional Skills/Knowledge Career Team Would Love for This Role

• Knowledge of the Deep East Texas region and its employers, community organizations, and workforce partners
• Bilingual or multilingual
• Strong multitasking abilities and a proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Salary: $38,000 - $40,000/yr

Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time.

Travel: As needed, local within the Deep East Texas region

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.