Temporary Behavioral Health Care Coordinator

We have a opportunity to join the Alliance as a Temporary Behavioral Health Care Coordinator in the Care Management Department.  There is one position available. 

ABOUT THIS TEMP POSITION

This is a temporary position and the length of assignment is estimated to go from May 2025 to December 31, 2025. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Behavioral Health Care Coordination Supervisor, this position:

• Assists the Behavioral Health Care Management team with providing behavioral health care coordination activities for Alliance members 
• Establishes and maintains effective working relationships with provider offices, County departments and other community agencies, and internal stakeholders related to care coordination for members

ABOUT THE TEAM

Our mission is to coordinate care and empower members to achieve their health and wellness goals through collaboration and by facilitating member relationships with community providers. 

We bring the voice of the member into the room when collaborating with our fellow departments at the Alliance. 

THE IDEAL CANDIDATE 

We are looking to hire Behavioral Health Care Coordinators for our newly formed and expanding Behavioral Health team in Care Management. As a Care Coordinator, you will deliver exceptional customer service to our members by utilizing empathy while maintaining professional boundaries. The ideal candidate thrives in a fast-paced environment, is well-organized and detailed, adapts well to changing situations and policies, and enjoys working with, empowering and educating others. Candidates bilingual in English/Spanish or English/Hmong are highly desired for these positions.   

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements click here.

• Knowledge of:
  • The principles and practices of health care systems
  • The principles and practices of care coordination
  • The principles and practices of customer service
  • Diverse needs of the Medi-Cal population
• Ability to:
  • Understand the workings of the Alliance, particularly the Enhanced Health Services, Utilization Management, and Member Services departments
  • Communicate program mission, vision, and roles
  • Quickly learn and competently navigate Microsoft Excel and Alliance computer systems
  • Interpret, explain and apply policies, procedures, and guidelines
  • Clearly, completely, and independently document, summarize, and resolve members' concerns and inquiries, and recognize those issues that requires escalation to a higher level
• Education and Experience:
  
  • High school diploma or equivalent 
  • Three years of experience related to care coordination in a health care setting which involved interacting with members, patients, and providers in meeting their service needs (an Associate's degree in Health, Social Services, or a related field or current certification as a Medical Assistant may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
• This is a temporary position and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed).

The full compensation range for this position is listed by location below. 

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).

Typical areas in Zone 1: Bay Area, Sacramento, Los Angeles area, San Diego area

Typical areas in Zone 2: Fresno area, Bakersfield, Central Valley (with the exception of Sacramento), Eastern California, Eureka area

OUR BENEFITS 

Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.

• Medical, Dental and Vision Plans
• Ample Paid Time Off 
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us. 

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.