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IT Operations Manager

Austin, TX

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

  • Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
  • Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
  • Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
  • Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: IT Operations Manager

Reports to: Director of People Operations

Location: This position is based in Austin, TX (Hybrid: Monday, Wednesday, Friday in-office)

About the Role

CharterUP is seeking a hands-on and proactive IT Operations Manager to lead and manage core IT operations. This role is responsible for end-to-end IT infrastructure management, including device provisioning, Google Workspace administration, user onboarding/offboarding, system access control, and ensuring security and compliance standards are met. You'll also oversee software license management, evaluate and recommend potential IT solutions, and be the go-to person for keeping our IT environment running smoothly, securely, and scalable as we grow.

What You’ll Do

  • Manage Day-to-Day IT Operations: Oversee IT systems including device provisioning, MDM, and inventory tracking, ensuring consistent performance, availability, and reliability.
  • Administer Core Business Tools: Manage Google Workspace and company-wide SaaS applications (e.g., Slack, Zoom, Coda, Okta, CoachRail, Twilio), including user account setup and access management.
  • Lead IT Support and Service Delivery: Act as the primary point of contact for IT-related issues, ensuring timely support, efficient incident resolution, and high user satisfaction.
  • Implement and enforce IT security and compliance standards, including SOC 2 and ISO 27001, with a focus on access controls and data privacy; respond to due diligence and audit requests by providing clear documentation of infrastructure, policies, and controls.
  • Optimize IT Processes and Vendor Management: Streamline onboarding/off boarding, support business continuity, and manage IT vendors and procurement—proposing alternative tools with cost/benefit analyses to drive efficiency and value.

What You’ll Bring

  • Proven IT Leadership: 8+ years in IT infrastructure and operations with a track record of delivering projects on time and on budget, including managing IT resources across diverse geographic locations (remote, onsite, and offshore) to ensure consistent service delivery.
  • Technical Expertise: Proven hands-on experience with Google Workspace, MDM platforms (e.g., Kandji, Jamf, Intune), and IAM tools (e.g., Okta, Google SSO, 1Password), along with deep knowledge of multi-brand web and email domain management, system migrations, and best practices for user data archiving, backup, and retrieval.
  • Strategic and Business Alignment: Demonstrated ability to align IT strategy with business goals, drive efficiency, and lead change across systems and processes.
  • Security and Compliance Knowledge: Solid understanding of modern IT security practices and compliance frameworks like SOC 2, ISO 27001, and GDPR.
  • Strong Communication and Problem-Solving: Excellent communicator with experience engaging both technical teams and executives, adept at troubleshooting, customer service, and managing multiple projects.

Recruiting Process

  • Step 1 - Video call: Talent Acquisition interview
  • Step 2 - Video call: Hiring Manager interview
  • Step 3 - Video call: Team interviews
  • Step 4 - Offer & reference check
  • Welcome aboard!

Salary

$130,000 - $165,000 USD

Global Benefits & Perks at CharterUP

We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team.

  • Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
  • Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
  • Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
  • Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
  • Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
  • Referral Rewards: Earn bonuses for bringing top talent to the team.
  • Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
  • Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.

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