Job Application for CRM Specialist at Clara

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Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

We are looking for a CRM Specialist who will lead:

CRM Strategies: develop and implement manual and automated communications to enhance customer engagement, retention, and brand loyalty. Work closely with different teams to ensure message quality and consistency.
A&B testing: optimize email, SMS, WhatsApp, push and in-app notifications.
Planning & Segmentation: analyze customer data to segment specific target audiences, personalizing communications and prioritizing accordingly.
Data analysis: identify patterns, trends, and improvement opportunities. Use insights to adjust strategies, optimize campaign performance and share within different stakeholders.

Our requirements for this position are:

4-5 years managing CRM campaigns.
Organized and with attention to detail.
Data driven & data driven storyteller.
Analytical proficiency: dynamic tables, formulas and SQL to analyze and visualize data.

Additional Skills & Plus

At least one year working in a fast paced company, agency or startup.
Technical experience running CRM tools, automation and building dashboards.
Basic HTML knowledge.

What are our virtues and why should we care about them?

* Virtues are helpful and desirable behaviors that help shape our company culture.

* These individual behaviors are what we expect of each other, and they should help us work better together.

* These virtues should be reflected in our output/products

The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

We value

* Clarity - Open and direct communication

* Simplicity - Pare things down to the essential

* Ownership - We're all owners and act like it

* Pride - Make quality products we're proud of

* Always Be Changing (ABC) - Continuous self-improvement

* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

We are

* Shaping business finances in Latin America

* Driven by our 6 core values

* Proud of our inclusive and caring culture

* Certified as Top LinkedIn Startup

We offer

* Competitive salary & a robust stock ownership plan

* 100% flexible work model

* A set of benefits that are adaptable to your needs & way of life

* Opportunities for growth in a fast-paced environment

* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

CRM Specialist

We value

We are

We offer

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