Associate Program Coordinator - Advocacy and Referrals (Remote)

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. 

Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges. 

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

• Embrace Remote First, Remote Always culture
• Hire the best people around the world; 
• Prioritize our customers and results over titles
• Foster an inclusive culture that celebrates bold thinking and diverse perspectives; 
• Offer open vacation time, flexible paid holidays, and company-wide mental health days;
• Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms

We need to find the best talent in the world. That's why we're on the search for a superstar Program Coordinator - Advocacy and Referrals (REMOTE).

As a Program Coordinator - Advocacy and Referrals (REMOTE) your primary focus will be the administration and E2E management of the company’s advocacy program with key strategic partners in the hospitality industry and beyond. For this program, our partners include influential consultants, industry advisors in hospitality, educators, and other influencers. This position requires a highly organized, detail-oriented individual with excellent communication skills. The successful candidate will be part of our partnerships team and will collaborate closely with many internal stakeholders including leadership, sales, events, and marketing.

Location: Remote - Europe

What You Will Do:

• Administer the enrollment and engagement of our global advocacy program, communicating with advocated as needed and tracking progress against goals and objectives. Report progress to stakeholders;
• Develop and implement strategies to maximize the effectiveness of the advocacy program and coordinate program activities to align with strategic goals and timelines;
• Administer the advocacy program, including managing our partner management platform (Magentrix), streamlining referral contract processes, creating dashboards to track metrics, automating referral payouts and credits, etc.;
• Prepare and disseminate program-related communications and material both with internal and external stakeholders;
• Collect, organize and analyze program data to track progress and outcomes;
• Organize and coordinate meetings, workshops, and events with stakeholders, as well as advisory boards. Represent the company in external meetings and forums as needed;
• Maintain relationships with key partners to enhance program impact;
• Collaborate cross-functionally with internal teams including leadership, partnerships, product, sales, and customer support  to ensure delivery of key program objectives.

You'll Succeed With:

• A Bachelor’s degree required; 
• 2-4 years experience working in the hospitality technology industry, preferably in a partnerships, business development, marketing, consulting, project management, or account management role;  
• Demonstrated success in administering of a commercial partner programs, especially in the hospitality technology industry (or related field);
• Outstanding oral and written communication and interpersonal skills, with the proven ability to develop productive working relationships with both internal and external stakeholders; 
• Demonstrated project management ability and excellent organizational and analytical skills with strong attention to detail; 
• Ability to work independently and as part of a diverse, international team; 
• Ability to operate and excel at strategic as well as tactical levels, with the willingness to roll up sleeves to get the job done;
• Experience and knowledge of Salesforce and Magentrix (or similar technologies); 
• Knowledge or familiarity with the hospitality technology ecosystem a major bonus;
• Professional business English (C1) required; Spanish and Portuguese a bonus.
• Flexibility to work across multiple time zones;
• Excellent English oral and written communication skills;

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

• Best Places to Work | HotelTechReport (2018-2023)
• Best PMS | HotelTechReport (2021-2023)
• Technology Fast 500 | Deloitte (2023)
• Most Loved Workplace® Certified (2024)
• Fastest Growing Companies | Inc. 5000 (2022)
• Best Startup Employers | Forbes (2022)
• Best Remote Companies to Work | BuiltIn (2022)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.