Customer Success Engineer

About CodeRoad

CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services empower businesses to thrive in an ever-evolving digital landscape.

About the Role

As a Customer Success Engineer, you are the primary technical partner for our post-sale customers, sitting at the vital intersection of engineering and customer success. You will anchor the technical relationship, acting as a hands-on expert capable of debugging production issues and writing sample code, while maintaining the strategic vision necessary to guide customers through complex onboarding and long-term adoption.

This role is critical to ensuring our clients derive maximum value from our solutions. You will serve as the "voice of the customer" internally and the "face of engineering" externally, taking full ownership of account health and technical trust-building in a high-visibility, high-impact environment.

Key Responsibilities

• Guide customers through the full onboarding and integration lifecycle, including security reviews, environment setup, and hands-on implementation support.

• Design and write sample code, scripts, and reference implementations to unblock customer engineering teams and accelerate their time-to-value.

• Debug customer-reported issues by identifying root causes and owning the resolution process in direct partnership with internal product teams.

• Lead technical discovery sessions to translate complex customer workflows into actionable deployment plans with clear success criteria.

• Monitor account health and adoption metrics, proactively identifying gaps and driving the expansion of product usage across the enterprise.

• Collaborate with Sales and Account Management to support renewal strategies and participate in defect triage to represent the customer's technical perspective.

Requirements

• 3+ years of experience in a Customer Success Engineering, Solutions Engineering, or Technical Account Manager role.

• Strong Software Engineering Fundamentals: Ability to read, write, and reason about production code and common enterprise patterns (APIs, Webhooks, Auth, Data Pipelines).

• Advanced English: Fluent written and spoken business English is mandatory.

• Ownership Mindset: Proven ability to take vague technical issues and transform them into actionable defect reports or capability descriptions.

• Communication Skills: Exceptional ability to translate complex technical concepts for both developer-level and executive-level audiences.

• Adaptability: Comfort operating independently in ambiguous, fast-moving, and remote-first environments.

Nice to Have

• Experience in a SaaS environment specifically managing high-touch enterprise accounts.

• Familiarity with Developer Tooling, DevOps practices, or Cloud Infrastructure (AWS/Azure/GCP).

• Background in QA or IT Operations in a prior individual contributor role.

• Exposure to AI-native services or AI-positive development cultures.

What You’ll Love

• 100% Remote

• Holidays off

• Paid Time Off

• Health insurance assistance

• Competitive USD compensation

• Growth opportunities