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Program Manager, Technical Onboarding

London, England, United Kingdom

Company Overview

CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. Learn more at commerceiq.ai.

The Role:

In this role, you will be responsible for supporting the success of our Customer’s onboarding experience, which includes both internal and external stakeholders. Your deep understanding of the Digital Shelf Service, Retail Media, Market Share, and Dataware Shares focusing on API’s, Snowflake, AWS, and DBX will significantly contribute to optimizing the overall efficiency levels within the team and organization. Your ability to handle various operational tasks will help streamline processes and enhance the effectiveness of our operations as a whole. 

What You'll Do:

  • Project Management of Onboarding Projects:
    • Assist with communicating project timelines, and deliverables, communicating with cross-functional teams to meet project objectives.
    • Maintain project documentation, including Wrike boards and spreadsheets, to track progress, communicate bottlenecks, and communicate updates to team(s).
  • Onboarding UAT:
    • Collaborate with the Customer Operations team to facilitate internal User Acceptance Testing (UAT) for new clients joining the Digital Shelf Analytics platform.
    • Ensure a smooth onboarding process by testing and verifying data accuracy, functionality, and performance of the platform.
    • Provide feedback and work closely with the engineering team to address any issues or bugs discovered during UAT.
  • Buildout of Client Channels, Assets, and Support Documentations:
    • Utilize standard templates to create and maintain client channels, assets, and other support documentation within the Digital Shelf Analytics platform.
    • Continuously improve and update support documentation based on feedback and evolving client needs.
  • Scorecard Incident Management 
    • Monitor and manage scorecard incidents, including data anomalies, technical issues, and performance discrepancies.
    • Investigate and analyze incidents to identify root causes and work with the appropriate teams to resolve them promptly.
    • Communicate incident updates to stakeholders, ensuring transparency and providing timely resolution to client concerns.
  • Onboarding Inputs and Requirements
    • PIM Integrations
      • Standard documentation updated with client and launch date
      • Webhook generated & shared in documentation with client 
    • Setup Sheets
      • Source of truth ingestion
      • Checking customer set up sheets are filled out and compliant before sending to the customer/audit on the way back in

What You'll Bring:

  • 5+ years in E-Commerce, Retail Media, Sales/Ops, or Digital Shelf Analytics
  • Strong understanding of Digital Shelf Analytics and related tools/platforms.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Basic understanding of technical processes and fluency in Microsoft and Google suites
  • Proven ability to manage multiple projects simultaneously and meet deadlines.
  • Effective communication and collaboration skills to work with cross-functional teams.
  • Self-motivated and able to work independently with minimal supervision.
  • Experience in project management and process improvement is desirable
  • Prior experience in the retail or e-commerce industry is a plus.
  • Deep understanding of the Digital Shelf Service, Retail Media, Market Share, and Dataware Shares focusing on API’s, Snowflake, AWS, and DBX.

Benefits & Perks: 

The typical base pay range for this role is GBP: £61,000 - £91,000 per year. 

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.  

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to: 

  • Comprehensive private medical insurance through Axa 
  • Life insurance with a cash element
  • An enhanced pension plan
  • Monthly reimbursements for gym, phone, and internet
  • Public holidays off, quarterly Global Recharge Fridays, and a further 25 working days' holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law. 

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