Sr. Practice Director, Professional Services

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

Job Title: Sr. Practice Director, Professional Services

Locations: Remote – North America  

Reports to: VP, Professional Services

A quick snapshot…

As a Sr. Practice Director of Conga’s North America Professional Services organization, you’ll be responsible for execution and delivery of services while driving operational excellence, timely customer value realization, customer satisfaction, and project profitability through scalable service offerings, including implementation and consulting. You must be a strong team leader who can build a high-performance culture that delivers world class results to enable successful customer outcomes across the revenue lifecycle.

Our team strives to deliver a best-in-class customer experience while delivering growth and profit by driving rapid implementation of Conga innovative software solutions. You will lead and manage Conga’s highly skilled Engagement Manager team in the delivery of our high-value solutions. This includes building the team, embedding best practice processes, managing key customer relationships, overseeing execution plans, and planning efficient resource allocation across the team to deliver value for all our clients. You are a facilitator, a coach, an advisor and never stop asking questions. You bring strategic vision, foster a culture of innovation, and demonstrate inspiring leadership that motivates teams to exceed expectations and deliver exceptional customer value. 

Why it’s a big deal…  

Conga’s Services team is an important part of the exciting growth we anticipate in the next few years. You’ll have the opportunity to support the growth of the organization while managing and mentoring a fantastic team to develop along their career path as well. You’ll act as a business owner, driving the actions and results that will lead to the team and company’s success.

Are you the person we’re looking for?   

Related experience. You’re an expert in delivery of SaaS services for a wide range of customer sizes and industries with a track record of executing and over-achieving your customer satisfaction and profitability targets. You know how to utilize a consultative approach to delivery of high-value SaaS solutions aligned to the customer’s programs that will set them up for success. You interact with all levels and teams of an organization. You have led and motivated a services delivery team comprised of engagement / project managers, are comfortable with a matrixed resource structure, and have consistently delivered customer solutions that drive customer value while achieving project financial goals.  You are a confident hands-on leader who enjoys working directly with customers helping craft high-value solutions while mentoring and growing employees.  You are experienced in resolving customer, resource, scope and budget challenges, and have the ability to influence customers to make optimal decisions that drive optimized time-to-value successful outcomes.

Inspire. You have a proven record of leading, training, and inspiring your team. You’re able to hire the right people, in the right positions, and help them develop in their careers. You motivate the team and get them focused on a vision with a consistent services delivery methodology and best practices. You share your knowledge and expertise to develop a world-class sales team capable of hitting pipeline and bookings targets. You get buy-in and support from other internal teams

Expert relationship cultivator. It’s important that you genuinely enjoy building relationships. It’s not enough to simply be nice to others or enjoy working with others -- the right person will be truly interested in getting to know our customers and their needs. You can take their needs and your understanding of the nature of delivery to position the right solutions to the customers.

Willingness to travel. Let’s face it – sometimes it’s better to meet in person. There will be the need to travel to meet with customers and internal teams.

Here’s what will give you an edge…

Industry expertise. An understanding of Revenue Lifecycle Management software (CPQ, CLM, Price Optimization and Management) and/or Salesforce platform would allow you to hit the ground running.  

Education. Successful completion of a bachelor’s degree would be beneficial. The completion of a master’s degree would be even better!

Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Don’t meet every requirement for the role?  

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Preferred Resume Format 

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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