Technical Support Specialist II

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Technical Support Specialist II Patch Management is an individual who works in the escalation team in 24/7 support on rotation. The primary function of this position is to manage Windows platform troubleshooting. The candidate is required to exhibit total ownership and responsibility for the escalation.

Technical Skills Required: 

• Candidate should have at least 2 - 2.5 years of experience in working on the Windows platform.
• Tech should have strong knokwledge of Windows Server Patching and patch management activities.
• Should have worked on the Windows patch troubleshooting-related cases.
• Should have good knowledge of Windows OS, AD domain controller, and related troubleshooting skills which can help to manage specific patches on DC environment.
• Should have basic knowledge of Windows applications, for example, Exchange, SQL, and .Net to troubleshoot the patch failure issues related to these applications.
• Should have basic knowledge of Hyper-V and VMware to manage patching activities on these operating systems.
• Should have basic knowledge of different Antivirus Applications and their consoles.
• Interacts with partners to provide technical support via email, phone, chat, cases, and remote sessions
• Should have basic knowledge of the ticket management system.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree required in a related field or equivalent business experience 
• 2+ years of related experience
• Experience working in a technical service-oriented position
• Preferred: Experience troubleshooting Windows Patches

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.