Provisioning Coordinator
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Provisioning Coordinator provides support to the Sales and Post Sales teams. This role is responsible for helping oversee the successful completion of licensing process, assisting with contract review and provisioning licenses to our Partners based on what was purchased on the contract. This role works in partnership with cross-functional teams to complete licensing for partners.
Essential Duties and Responsibilities:
- Provides support to the cross functional teams, with a high attention to detail
- Processes sales contracts and orders keeping accurate records of all licenses and ensuring they are up-to[1]date
- Processes and manages license applications, renewals, and cancellations
- Resolves any issues or discrepancies related to licensing
- Responds to licensing inquiries and issues
- Conducts account research and analysis
- Helps in maintaining database integrity by following standard processes and procedures for data entry
- Escalates issues to the appropriate points as needed to ensure complete customer satisfaction
- Cross-trains with other team members to help provide relief when a team member is out or
- when workload sees higher volume than normal
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and/or Abilities Required:
- Ability to perform routine situations and procedures with moderate supervision
- Excellent customer service skills
- Strong team player with ability to build positive and collaborative relationships within the ConnectWise
- organization
- Knowledge of general billing and contract terms and procedures
- Ability to work well in an environment with firm deadlines
- Ability to multi-task and easily adapt to procedural changes
- Ability to work both independently and as part of a team
- Ability to deal with delinquent accounts
- Communication skills, both written and verbal, with the ability to diffuse situations
- Knowledge of Microsoft Office programs
Educational/Vocational/Previous Experience Recommendations:
- Requires basic knowledge of job procedures and tools
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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