Program Manager - IT Nation
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
IT Nation Program Manager -
General Summary:
The IT Nation Program Manager is responsible for creating and cultivating a positive experience for partners and other groups attending the IT Nation program. This role works in partnership with the cross-functional teams to design and improve the experience and take aways for partners attending IT Nation events. With your consent, reference checks will be conducted prior to receiving an offer.
Essential Duties and Responsibilities:
- Provides support to the IT Nation team, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Designs and implements IT Nation Evolve programs, driving focus on vital behaviors and improving business performance
- Identifies, recruits, coaches, and trains facilitators for IT Nation groups
- Develops group level accountability practices and tracking
- Utilizes knowledge of partners and information gathered to provide feedback for future IT Nation Programs
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirements
- Knowledgeable in the organization and Managed Service Provider (MSP) industry
- Ability to define and execute processes
- Skills in talent and team development
- Leadership skills and ability to influence other through reciprocal efforts
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of related experience
Working Conditions:
- Remote
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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