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Associate Director, Digital Product and Ai Governance

Yonkers, NY; NewYork,NY; Connecticut

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone. 

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

Overview

The Associate Director oversees Consumer Reports' research, evaluation, testing and day to day operations for the Digital Marketplace Program. They are responsible for driving innovation initiatives related to emerging technologies and business models across the digital marketplace. They lead a  team of professionals responsible for developing standards, benchmarks and testing protocols to assess Digital Marketplace fairness, security, privacy and products/services that impact consumers with a specific focus on AI/ML. The role requires deep technical expertise in data science, engineering and applied ethics in addition to excellent project and people management abilities.

Under our CRFlex program, this is a hybrid position and is eligible for remote work up to 80%. The successful candidate must reside within 75 miles of our main office location in Yonkers New York or New York City.

How you'll make an Impact:

As an Associate Director, Digital Marketplace Program you will:

  • Develop and execute on Consumer Reports' Digital Marketplace objectives. Responsible for AI/ML, Fintech and IOT connected device research & testing agenda, including advocating policies, publishing insight and building partnerships
  • Lead prototype development of AI auditing and benchmarking tools for the digital marketplace
  • Manage team of digital marketplace product and technology researchers, evaluators/testers and R&D specialists conducting product evaluations, technology assessments, and marketplace analysis
  • Continuously enhance digital marketplace research and testing methodologies and research practices related to responsible innovation
  • Work closely with the Sr. Director, Digital Marketplace to ensure alignment with program strategy
  • Be accountable for the performance and project outcomes, ensure delivery on critical project metrics, and keep others informed of progress
  • Support Sr. Director,Testing and Research, in overseeing operational and test development activities to ensure that product testing is performed on schedule, according to procedures, with quality and accuracy.
  • Manage relationships with internal and external partners and stakeholders ensuring effective collaboration. 
  • Represent Consumer Reports externally such as in videos, media interviews, and with academia, industry, and manufacturer interactions and help shape policy, regulatory debates related to technology impacts 
  • Work with Sr. Director, Testing and Research, to develop and execute effective succession plans, including the selection, mentoring, and coaching of the appropriate team members to meet the department’s requirements of the organization
  • Stay current on external trends, testing standards and competitors’ practices.
  • Perform other tasks as required

You’ll Be Highly Rated If:

  • 5 -10 years conducting advanced technology research and leading analytics teams
  • Expertise in ethical AI/ML, tech policy, engineering large systems
  • Demonstrated people and project management experience
  • Passion for translating complex technologies for non-technical audiences
  • Demonstrated leadership skills that include setting and achieving goals, initiating actions to resolve problems and improve processes 
  • Ability to coach and collaborate with individuals across all levels of the organization 
  • Strong communication skills, storytelling with executive presentation abilities. Able to produce clear, concise, and detailed documentation
  • Hands on, detail oriented with the ability to see the big picture 
  • Innovative problem-solver able to creatively apply advanced technologies with excellent analytical, and technical troubleshooting skills. 
  • Ability to lead and manage in a collaborative and communicative style while ensuring alignment with and accountability to organization objectives. 
  • Great interpersonal skills; inspiring and motivating teams and individuals.
  • Demonstrated effective planning, time management and organizational skills
  • Commitment to transparency, accountability and serving the public interest
  • Commitment to the public interest values CR represents

You'll be one of our top picks if:

  • PhD in technical discipline like Computer Science, Applied Mathematics, etc.
  • Background publishing peer-reviewed studies on AI/ML fairness or related topics
  • Serve as subject matter expert on emerging tech like AI/ML, blockchain, VR/AR and lead internal community building efforts
  • Experience developing standards or benchmarks for responsible technology
  • Policy advocacy experience related to consumer protection
  • Successful track record coordinating cross functional projects and initiatives
  • Passion for conducting rigorous, independent tech assessments

#LI-CM1

Fair Pay & A Just WorkPlace

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The target salary range for this position is $180k to $200k. This posted range is reflective of the NY/CA market. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate’s particular combination of knowledge, skills, competencies, and experience.

Consumer Reports proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring individuals experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.

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