Patient Access Coordinator

Corcept is leading the way in the research and development of cortisol modulators, molecules that regulate cortisol activity at the glucocorticoid receptor (GR). To date, we have discovered more than 1,000 selective proprietary cortisol modulators.

In 2012, we received FDA approval of Korlym® (mifepristone), the first approved treatment for hypercortisolism (Cushing’s syndrome).

Today, our team and collaborators continue to unlock the possibilities of cortisol modulation as a way to treat serious diseases. With more than 30 ongoing studies across a wide range of disease areas, including endocrinology, oncology, metabolism, and neurology, we remain dedicated to advancing the possibilities of cortisol modulation.

What began as a ripple of scientific truth is now poised to unleash a sea change of discovery representing a fundamental shift in the way we understand and treat disease.

The Patient Access Coordinator, Endocrinology Patient Access Program plays a key role in ensuring patient access to Corcept’s endocrinology therapies by working directly with patients, prescribers, prescriber office staff, insurance providers, and care team members to drive holistic patient support and facilitate the payer coverage process.

This role is responsible for facilitating the medication reimbursement process by supporting all involved in the coverage process, including patients, prescriber office staff, field base reimbursement managers, and specialty pharmacies.  The role is responsible for acting as the key contact for patients to keep them informed throughout their therapeutic journey while also connecting them to other meaningful resources throughout the process.

Responsibilities:

• Perform benefit verification and coverage determination to identify and communicate the patient’s plan benefit coverage including the need for prior authorization, appeal, tier exception, and/or formulary exclusions
• Support the facilitation of prior authorization and appeal processes by gathering necessary clinical documentation and information, with guidance from senior team members as needed
• Inform and support patients by providing education and information throughout their therapy journey as to the status of their medication, needed processes, and connection to other stakeholders providing support, i.e. patient advocates, specialty pharmacies, etc.
• Assist in monitoring and maintaining the reauthorization of insurance coverage process to ensure continuity of therapy access
• Screen, enroll, and educate eligible patients of free goods programs where applicable as per program business rules
• Perform patient outreach as needed to facilitate prescription fulfillment and therapy adherence as per program rules
• Identify peer support resources for patients as needed and per program rules
• Field inbound calls as directed by the program approved FAQs and triage patients to internal and external resources as appropriate

Preferred Skills, Qualifications and Technical Proficiencies:

• Strong verbal and written communication skills with the ability to adapt communication style and word choice to effectively convey information to various audience types, inclusive of patients, healthcare providers and cross-functional teams
• Proactive mindset where potential challenges are anticipated and initiative is taken towards effective solutions to support patients, providers, and care team members through access issues to ensure timely resolution and to prevent delays in treatment initiation
• Strategic mindset and the ability to thrive in a fast-paced environment
• Able to thrive and perform in an environment where ambiguity may exist
• Working knowledge and experience with health insurance (pharmacy benefit), Medicare Part D coverage, prior authorization processes, and medication reimbursement specifically for specialty drugs
• Working knowledge of US health care policies and relevant legal, compliance, regulatory requirements
• Understands HIPAA and privacy laws and requirements and maintains patient confidentiality
• Experience with Adverse Event and Product Quality Complaint reporting
• Limited travel may be required for trips to company meetings, key customer meetings, or other association meetings as determined by leadership

Preferred Education and Experience:

• Bachelor’s Degree is strongly preferred
• 1-2 years of insurance reimbursement, patient access, direct patient care, and/or patient education experience
• 1–2 years of experience in a healthcare, pharmaceutical, or insurance setting with exposure to case management, reimbursement, or patient access processes. Familiarity with navigating insurance coverage obstacles, including prior authorizations and appeals, is required
• Familiarity of private payer, Medicare, and Medicaid structure, systems, and reimbursement processes is required
• Experience and proficiency in working with a Customer Relationship Management (CRM) System

The pay range that the Company reasonably expects to pay for this headquarters-based position is $97,100 - $142,800; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education.

 Applicants must be currently authorized to work in the United States on a full-time basis.

For information on how Corcept collects, uses, discloses, protects, and otherwise processes personal information and an explanation of the rights and choices available to you with respect to your personal information, please refer to our Privacy Notice link. 

Corcept appreciates the commitment and hard work of all our team members as we strive to discover and develop novel treatments for patients with serious unmet medical needs.

 Please visit our website at: https://www.corcept.com/

Corcept is an Equal Opportunity Employer

Corcept will not conduct interviews via text message or messaging platforms and will not ask you to download anything as part of your interview.  Though we use third-party tools to help with advertising our jobs, please be vigilant in checking that the communication is in fact coming from Corcept.