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Contractor, Customer Success (Food and Vending)

Remote in U.S. or Hybrid in Nashville

Every company needs supplies and services to operate. From laptops and rental cars to pens and pallets, all companies have procurement needs. That’s where CoreTrust comes in. CoreTrust provides a B2B marketplace that has transformed how companies buy billions of dollars’ worth of supplies and services annually. We’re on a mission to be the one place where buyers and suppliers connect, secure purchasing agreements, transact, and partner to realize savings. 

You will be an integral part of delivering CoreTrust’s customer (member) experience and an accelerator to the company’s revenue realization.  You will skillfully interact with the growing number of members procuring Food-related services to manage their experience. Specifically, you will focus on onboarding and implementation, as well as driving members to use contracted items from our partner, Foodbuy’s, program. 

By navigating between customers and Foodbuy, you’ll ensure customers achieve the value they expect from CoreTrust’s services, which will allow suppliers to receive the projected spend from CoreTrust customers.  You will act as the customer’s trusted advisor, demonstrating strong problem-solving abilities and serving as a reliable resource that customers can depend on.

Scope

  • Responsible for the health of customer relationships, including regular and timely communication
  • Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors
  • Manage all aspects of customer contract requirements using project management planning tools
  • Interact with third-party suppliers and internal partners as needed on behalf of members to resolve service quality, pricing, and other issues
  • Create, develop, and maintain strong relationships with customers to grow business volumes
  • Work with each client frequently to review product adoption, discuss new or upcoming programs, and align mutual goals
  • Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers
  • Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews)
  • Provide training and support for customers utilizing company technology and reporting platforms
  • Maintain accurate records regarding member accounts in our Salesforce CRM system
  • Facilitate a seamless and timely member onboarding experience to achieve onboarding target metrics

Preferred Qualifications

  • Some food procurement knowledge, GPO experience or exposure preferred
  • Experience delivering great customer experiences and knowledge of customer success best practices
  • Experience working in Business Process Outsourcing (BPO) or Procurement preferred
  • Demonstrated results of creating loyal customers by delivering exceptional service
  • Stellar communication skills and ability to foster positive business relationships
  • Experience with Microsoft suite, especially Excel and PowerPoint, or similar software
  • Strong ownership and superb organizational skills – agile with the ability to troubleshoot as needed
  • Deep understanding of customer concerns and priorities regarding the use of products
  • Ability to operate with high level of autonomy, while taking direction and articulating point of view with clarity and focus

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