Medical Support Assistant

Coho Consulting Group is seeking a dedicated Medical Support Assistant (MSA) which provides critical administrative and patient-facing support within a fast-paced clinical research environment at the National Institutes of Health Clinical Center in Bethesda, MD. This role serves as a key liaison between patients, clinical staff, and support services, ensuring efficient scheduling, registration, and coordination of care while delivering exceptional customer service.

MSAs support both inpatient and outpatient operations and may be required to float across departments to meet daily operational needs.

Responsibilities (include but are not limited to):

• Serve as the first point of contact for patients, visitors, and staff, delivering professional and compassionate customer service.
• Greet, check in, and guide patients through appointments and clinical processes.
• Schedule, cancel, and manage patient appointments while maintaining accurate records and daily visit statuses.
• Perform patient pre-registration, admissions, and outpatient registration in electronic medical systems.
• Enter and maintain accurate patient demographic and clinical data (e.g., CRIS).
• Assist patients with consent-related questions and provide general facility information.
• Prepare, assemble, and manage patient medical records and visit documentation.
• Support administrative functions, including reporting, data entry, filing, and meeting coordination.
• Assist clinical staff with forms, consult preparation, and basic clinical support tasks.
• Coordinate patient services, including interpreter support, transportation, travel authorizations, and lodging logistics.
• Monitor and restock medical, office, and patient care supplies; maintain inventory and equipment as required.
• Ensure compliance with safety procedures, patient identification protocols, confidentiality standards, and privacy regulations.

Essential Job Qualifications and Requirements:

• Citizenship:
• Proof of US Citizenship is required to work on this contract

• Education and Certifications:
• High School Diploma or GED required

• Required Experience and Competence:
  • Minimum of 1 year experience in a healthcare or patient-facing setting
  • Basic knowledge of medical terminology

• Work Environment:
  • Fast-paced clinical and patient-facing environment
  • Frequent interaction with patients who may be anxious or require additional support
  • Ability to walk, stand, and lift up to 50 lbs. as needed
  • May require evenings, weekends, holidays, and overtime
  • Must be able to float between departments based on staffing needs

• Work Schedule:
  • 7:30 am – 4:00 pm, Monday-Friday, may require evenings, weekends, holidays, and overtime, as needed

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River’s Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.