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Program Director

New York

Are you a master of process, collaboration, and problem-solving? As a Program Director at Critical Mass, you’ll play a pivotal role in shaping the way we work, ensuring seamless project execution, and driving efficiency across teams and agencies. You’ll be the strategic glue between disciplines, balancing agency needs while championing process improvements and fostering collaboration. If you thrive in fast-paced environments and love creating structure out of complexity, this role is for you.

This is a contract role with a projected end date of July 31, 2026. As such, the salary range noted is an hourly rate.

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

You Will:

  • Establish clear processes for scope changes, including upsizing, swaps, and incremental scope management
  • Define roles, responsibilities, and ownership levels for project approaches, ensuring alignment across teams
  • Lead and facilitate project scope conversations, bringing together inputs from multiple disciplines to create a holistic approach
  • Act as an agency-agnostic voice to ensure project timelines are used effectively across all disciplines
  • Oversee team forecasting, workload stacking, and resource allocation to optimize efficiency
  • Develop and maintain the process improvement roadmap, driving collaboration and continuous optimization
  • Set governance standards and ensure adherence to established processes across all lines of business (LOBs)
  • Serve as a point of escalation for process feedback, ensuring balance and alignment between different agency focuses

You Have:

  • 7-10 years-experience managing a variety of digital project types including technical project execution. Experience in integrated advertising campaigns, performance marketing, and media are considered an asset.
  • Experience with office productivity tools such as Excel, Word, MS Project, Smartsheets, and Keynote.
  • Experience with collaboration and issue tracking tools such as Sharepoint, Jira and Confluence.
  • Experience guiding teams and conversations with clients around scope, schedule, and budget as well as roadmaps, goals, and strategies.
  • Strong ability to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development and revenue forecasting.
  • Advanced knowledge of Project Management principles, methods, and techniques.
  • Ability to tactically organize and structure activities, paying particular attention to detail.
  • Demonstrated problem-solving, communication, presentation, facilitation and negotiation skills, which translate issues into viable work solutions.
  • Solutions-oriented mindset with refined decision-making skills.
  • The ability to stay focused on the driving goals, even in high-pressure situations.
  • Ownership and accountability of clients’ business needs and ability to drive to solutions.
We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$80 - $95 USD

Critical Mass is an equal opportunity employer. 

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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