Job Application for Vice President of Operations at Crossroads Health

Crossroads Health, a 501(c)(3) non-profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

We are currently looking for a professional and passionate individual for the role of Vice President of Operations. The Vice President of Operations (VPO) serves as a key executive leader, partnering closely with the President & CEO to provide high-level oversight and strategic direction for all operational functions of the organization. This role ensures seamless integration of administrative, clinical, and support services to advance the mission and sustainability of the FQHC Look-Alike agency

The VPO is responsible for driving operational excellence through leadership of core functions, including:

Performance and Quality Improvement
Regulatory Compliance and Risk Management
Health Information Management and Medical Records
Staff Training and Development
Facilities and Safety Management
Administrative Services and Office Support

Primary Responsibilities include:

Champions continuous improvement methodologies, operational efficiency, and fiscal accountability.
Provides executive oversight to strengthen organizational systems, processes, and policies in alignment with the agency’s mission and strategic priorities.
Leads the assessment and implementation of process improvements and emerging technologies, ensuring collaboration with the Senior Leadership Team and Board of Directors for successful execution.
Contributes to organizational financial planning through informed budget forecasting and resource allocation.
Ensures all operational areas under supervision maintain full compliance with federal, state, and local regulations, as well as funding and accreditation standards.

Position Requirements:

Master's Degree in Business Administration or a related area required.
10 years experience of progressive senior operational management in a nonprofit organization.
Five plus (5+) years of proven history and knowledge finance, budget and accounting principles
Five plus (5+) years of proven progressive history or knowledge solicitation requests for proposals from development processing, choosing and monitoring performance.
Valid drivers license.
Must have an acceptable driving record (4 points or less), reliable transportation, and carry automobile insurance with minimum liability limits of $100,000/$300,000 and property damage of $50,000.

Our Organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy-related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law. We are a drug free environment and require a 10 panel drug screen which includes screening for THC as part of the hire background process.

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Are you authorized to work in the USA without sponsorship now or anytime in the future?

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Have you at any time worked for Crossroads Health or any of its predecessors (e.g. Crossroads LCACS; Pathways; Neighboring) or New Directions? If “Yes”, please detail the position title, your duties and the months and years of your tenure. If no, please put “No”

Are you related to any current or former Crossroads Health or New Directions employee or Board of Directors member? Relations include, but are not limited to: spouse, child/children, parent, grandparent, sibling, aunt/uncle, in-laws, stepfamily and other persons related by blood or marriage. If the answer is “Yes”, please list who and the nature of the relationship (e.g. neighbor, friend, sister-in-law, parent etc). If the answer is “No”, please put “I know no one”.

Have you lived outside of the state of Ohio in the last 5 years? If so, please list where.

Have you been convicted of a felony or misdemeanor outside of a minor traffic violation in the last 10 years?

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If you answered "Yes" to the above question, please describe the felony conviction, including dates. If you answered "No", please put "N/A"

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If you accept a position with us, are you willing to submit to a background check that includes criminal checks,education and employment verification, a drug test, TB test and fingerprinting?

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Please read the Terms and Conditions below:

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Terms and Conditions

My application for employment with Crossroads/Beacon Health/New Directions (“The Organization”) is made with the understanding that nothing contained in this application or in the granting of an interview is intended to create a contract between The Organization and myself for either employment or for the providing of any benefit. Further, if The Organization and I enter into an employment relationship, I understand that I may terminate my employment at any time and for any reason and I understand that any false information, omissions, or misrepresentations of fact called for in this application may result in rejection of my application or discharge at any time during my employment. I authorize The Organization to obtain information concerning me from current or former employers, references, education institutions and state and federal agencies for public records including, but not limited to, motor vehicle or criminal records. I release all concerned from any liability or damage whatsoever for issuing this information. I understand that receipt of a poor reference or background check notification of a record of prior criminal activity or the failure to successfully complete a physical examination and/or drug test may prevent me from obtaining or maintaining employment.

Vice President of Operations

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