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Senior Customer Success Manager

California, United States, Colorado, United States, Florida, United States, Georgia, United States, Illinois, United States, Massachusetts, United States, Nevada, United States, New Jersey, United States, New York, United States, North Carolina, United States, Oregon, United States, Pennsylvania, United States, South Carolina, United States, Texas, United States, Virginia, United States, Washington, United States

About Crunchbase

Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.

We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.

Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.

Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

Job Summary:

As a Senior Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our products and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with high-touch clients. In this evolving role, you'll leverage AI tools and data insights to enhance customer experiences, predict customer needs, and drive scalable success strategies.

 

What You'll Do: 

  • Lead customer onboarding and implementation using AI tools to deliver a smooth, personalized start and proactively address challenges.
  • Drive adoption and engagement by crafting data-driven strategies that increase product usage and improve the customer experience.
  • Manage a portfolio of high-touch accounts, ensuring renewals, identifying upsell opportunities, and using predictive analytics to spot risks.
  • Partner with product and engineering to share insights from customer feedback and help shape the roadmap based on real user needs.
  • Streamline and scale success operations through automation and systematized processes that support rapid growth.
  • Monitor key metrics and optimize performance with AI-enhanced dashboards and customer health analytics to guide strategic decisions.

 

What We're Looking For: 

  • Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred
  • 4+ years of successful Customer Success experience in data/software as a service
  • Experience in SaaS or startup environments is a plus
  • Negotiation experience for upsell and renewals
  • Proficiency in Salesforce and Google Office Suite or related software

 

Compensation Package: 

  • The OTE range is $113,254 - $133,240 and it is split 75% Base and 25% Variable. We also offer equity in the form of stock options on top of that as the total compensation package. 

What Crunchbase Offers: 

  • Competitive salary and equity in the form of stock options
  • Remote first policy
  • Generous Reimbursement policy for learning and development activities
  • Monthly Wellness stipend
  • 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)
  • Flexible Paid Time Off (PTO)
  • 22 Holidays in 2025
  • Volunteering Paid Time Off
  • Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans) 
  • 401(k) and Roth plans, and free annual financial adviser check-in
  • Monthly internet stipend
  • Work from home allowance to purchase furniture for your work from home space
  • Matching charity contributions for our Townhall awards
  • A team of creative, transparent entrepreneurs driven to accomplish our mission
At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!
 
Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

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