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Beneficiary Content Designer

Remote

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

 

We are seeking to hire a Beneficiary Content Designer to our team!

Join Us in Empowering Lives Through SSA’s Employment Support Initiatives

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.

The Beneficiary Content Designer is responsible for creating, updating, and managing beneficiary-facing content across multiple platforms, ensuring information is clear, accurate, accessible, and aligned with program requirements and beneficiary needs. This role collaborates with program managers, help line staff, and technical teams to translate complex policies and procedures into understandable, user-friendly materials. The Content Designer also ensures compliance with SSA guidelines, Section 508 accessibility standards, and assists with continuous content quality assurance and improvement.

Job Responsibilities and Duties:
• Design, develop, edit, and update written content, including FAQs, guides, web copy, printed materials, and scripts for beneficiary communications.
• Collaborate with subject matter experts to translate program policies, procedures, and complex information into clear, accessible beneficiary content.
• Ensure all content is accurate, consistent, and adheres to SSA policies, style guides, and branding standards.
• Perform regular reviews and audits of existing materials to identify content gaps and areas for improvement.
• Coordinate with Help Line and program management teams to address beneficiary feedback and emerging information needs.
• Support the development and revision of training materials and job aids for both beneficiaries and program staff.
• Ensure all published content meets Section 508 accessibility requirements and best practices for inclusive design.
• Monitor content performance metrics and collect feedback to inform updates and future content development.
• Maintain version control and proper documentation of all content updates and revisions.
• Assist with content migration and system updates as needed, coordinating with IT and web development teams.

Requirements:
• Bachelor’s degree with 0–2 years of relevant experience in content design, technical writing, communications, or a related field, OR
• High school diploma/GED with 6–8 years directly related experience in content development, communications, or equivalent roles.
• Experience writing, editing, and designing informational content for public or customer audiences.
• Strong interpersonal and collaboration skills; ability to work with staff at various levels and across disciplines.
• Excellent verbal and written communication abilities, with demonstrated attention to clarity and detail.
• Proficiency in Microsoft Office Suite; familiarity with content management systems and web publishing tools preferred.
• Knowledge of Section 508 accessibility standards and experience creating accessible content a plus.
• Strong organizational and time management skills, with the ability to prioritize and coordinate multiple projects.
• Experience in quality control, version management, and best practices in documentation.
• Commitment to upholding privacy, security, and confidentiality in all beneficiary communications.

Clearance requirements:

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance

 

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

  • Paid vacation & Sick leave

  • Health insurance coverage

  • Career training

  • Performance bonus programs

  • 401K contribution & Employer Match

  • 11 Federal Holidays

 

 

 

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