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Technical Account Manager

Global (Hybrid)

About D3: 

D3 is building the world’s first purpose-built blockchain for DomainFi—bringing domain tokenization and DeFi primitives to a massive, rapidly growing $350B+ real-world asset class. We’re revolutionizing how existing and future domain names are owned, traded, and leveraged in the digital economy.

Our elite team is stacked with industry veterans who have spent the last three decades shaping the internet, from pioneering domain name monetization to architecting key internet protocols to launching and running major TLDs like .xyz, .inc, .tv, and .link. With a proven track record of innovation and success, we’re now redefining what’s possible in the domain space.

We recently closed a $25M Series A led by Paradigm - one of the best investors in the industry. This will help fuel our mission to bring domains fully on-chain and unlock new financial possibilities for one of the internet’s most valuable asset classes.

We’re based in Los Angeles, with team members all over the world. We’re looking for driven, talented builders to help build a trillion-dollar DomainFi economy. Join us!

Job Overview:

This is a hybrid role in Los Angeles that offers extraordinary creative freedom and ownership in revolutionizing how domains become financialized assets. As Technical Account Manager, you will play a crucial role in driving strategic partnerships from inception to successful implementation, with a strong focus on technical integration, project management, and measurable business outcomes.

You'll serve as the technical bridge between partners and our internal teams, managing the full lifecycle of partnerships with a data-driven, results-oriented approach. This hands-on role requires exceptional organizational skills, technical aptitude, and a proactive mindset to ensure partner success while directly contributing to D3's growth metrics.

Key Responsibilities:

  • Strategic Partnership Management: Develop comprehensive account plans with clear business objectives, KPIs, and expected outcomes for each partnership. Consistently track and report on progress.
  • Technical Integration Leadership: Own the end-to-end technical implementation process for partners, coordinating resources across product, engineering, and marketing teams to ensure successful integration.
  • Project Management Excellence: Implement structured workflows with detailed documentation, milestone tracking, and regular status updates using company-standard tools (Asana, Hubspot, Google Workspace).
  • Data-Driven Performance Analysis: Monitor and analyze partner performance metrics, creating actionable insights that drive growth opportunities and business outcomes.
  • Cross-functional Coordination: Serve as the central orchestrator between partners and internal teams, maintaining accountability throughout the entire process, even after handoffs to other departments.
  • Proactive Problem Resolution: Identify potential issues before they escalate and develop solutions independently, escalating to leadership only when necessary.
  • Comprehensive Documentation: Maintain meticulous records of all partner interactions, decisions, and technical specifications in company-standard tools.
  • Time Management & Prioritization: Effectively manage multiple high-priority accounts simultaneously while maintaining consistent quality and responsiveness.

Qualifications:

Requirements 

  • Bachelor's degree in business, computer science, or related field
  • 3+ years of experience in technical account management, customer success, or similar client-facing technical roles
  • Proven track record of managing complex B2B relationships and driving measurable business outcomes
  • Exceptional organizational skills with demonstrated ability to manage multiple priorities simultaneously
  • Strong project management expertise with experience using standard tools (Asana, Jira, etc.)
  • Excellent documentation habits and written communication skills
  • Self-motivated with the ability to work independently and proactively identify solutions
  • Demonstrated ability to translate technical concepts for non-technical audiences
  • Experience working in fast-paced environments requiring adaptability and initiative

Nice-to-Have 

  • 1-2+ years of experience in Web3, blockchain, or cryptocurrency environments (NFTs, DeFi, crypto exchanges, etc.)
  • Familiarity with domain name industry and business models
  • Technical knowledge of blockchain technologies (Ethereum, Solana, etc.) and smart contracts
  • Experience with CRM systems, particularly Hubspot
  • Understanding of API integrations and technical implementation processes
  • Knowledge of decentralized identity (DID), non-fungible tokens (NFTs), DAOs, and other Web3 concepts
  • Experience in the startup ecosystem with a track record of building or scaling partnership programs

Why You'll Excel in This Role:

  • You're meticulous about details and process-oriented, with a passion for creating systems that drive efficiency
  • You're intrinsically motivated by achieving measurable outcomes and hitting partnership goals
  • You thrive in dynamic environments and see ambiguity as an opportunity to create clarity
  • You take complete ownership of your responsibilities, following through consistently even without supervision
  • You're comfortable managing both the technical and relationship aspects of partnerships
  • You maintain a structured approach to work, with excellent time management and prioritization skills
  • You're genuinely excited about Web3 technology and its potential to transform the internet

Why D3, Why Now?

  • Ground-Floor Growth, Learning, and Impact: D3 is your chance to dive headfirst into an ultra-early-stage company where every move you make truly matters. You'll have the opportunity to sharpen your skills, expand your expertise, and shape the foundation of something groundbreaking.
  • Strong, Proven Leadership: At D3, you'll work alongside industry visionaries who have been there, done that, and are ready to do it again—only bigger. You'll gain invaluable mentorship, develop a high-impact mindset, and be challenged to grow in ways you never imagined.
  • Unique Market Positioning: We're pioneering at the intersection of internet infrastructure, real-world assets, and blockchain communities, creating solutions that redefine what's possible in Web3.

 

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