Knowledge and Learning Coordinator

Overview: Support global teams by maintaining knowledge and learning systems, ensuring effective reporting, and managing administrative processes that enable Delivery Associates to grow and fulfill its mission of helping governments and social impact organizations improve lives around the world. 

About Delivery Associates (DA): 

Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services you will find a throughline back to this focus on helping our partners to deliver better results through better implementation. We are a small but global remote organization focused on scaling impact around the world. 

We believe our work is only possible through a commitment to honoring and centering a diverse range of people, experiences, and ideas, and fostering an environment that is inclusive, equitable, and empowering. A diverse team of individuals that can bring their whole self to work will perform better, help us to be stronger partners, and allow us to drive more equitable impact for people around the world. 

Job Description 

We are currently seeking a proactive and detail-oriented professional to join our Knowledge, Learning, and Development Team. This team is dedicated to equipping our colleagues at DA with the learning, tools, insights, and resources they need to succeed and create meaningful impact in their work. 

As the Knowledge and Learning Coordinator, you will play a vital role in integrating our knowledge management systems and supporting our learning initiatives, ensuring information is organized, accessible, and optimized for easy retrieval. You will coordinate knowledge-sharing meetings and learning workshops, assist in the development and organization of instructional materials, and support project coordination to advance our team’s priorities. In this role, you will thrive in independently executing high-quality tasks, providing practical solutions, and building strong working relationships with colleagues globally. Your work will directly contribute to an environment of continuous learning, streamlined knowledge sharing, and effective collaboration, empowering our colleagues to achieve even greater impact on a global scale. 

Key Responsibilities 

Systems Administration and Learning Support 

• Maintain the Learning Management System (LMS) and Knowledge Management System (KMS), including uploading courses and content, managing user accounts, and troubleshooting technical issues. 

• Track learner progress, usage patterns, and feedback to identify opportunities for content improvement and enhanced engagement. 

• Generate reports on learner engagement, completion rates, and compliance to support data-driven decision-making. 

Meeting and Workshop Coordination 

• Coordinate and schedule meetings and events, ensuring timely communication and preparation for all attendees. 

• Support the facilitation of (primarily virtual) knowledge-sharing meetings and workshops, handling logistics, preparing materials and content to support learning objectives, and documenting key insights. 

Knowledge Management and Resource Organization 

• Maintain knowledge management systems, ensuring all information is structured, tagged, and easily accessible to team members. 

• Regularly update systems by uploading briefs, documents, and other resources, continuously refining to streamline knowledge sharing across the organization. 

• Assist in curating, formatting, and organizing instructional materials, guides, and templates to support the application of the Deliverology® method. 

• Regularly review and enhance the system to improve usability and optimize knowledge sharing across the organization. 

Project Coordination and Administrative Support 

• Assist with project coordination by tracking deadlines and supporting the completion of key tasks for knowledge and learning initiatives. 

• Provide administrative support, including data entry, record-keeping, and file management, to ensure organized and efficient operations across the Knowledge, Learning, and Development team. 
• Collaborate with the Learning and Development team to support learner engagement initiatives and contribute to the continuous improvement of learning resources and processes. 

Core Competencies 

We work well with people who demonstrate the following competencies: 

• Communication: active listening and participation in understanding complex challenges to distill information effectively. 

• Teamwork: efficient collaboration and capacity building, consistently contributing within workstreams and functions. 

• Problem solving: salient analysis of risks and opportunities through proactive engagement of challenges and roadblocks.  
• Results orientation: outcomes-focused drive for impact, managing key tasks and deliverables. 

Mindsets  

We work closely in diverse, global teams, leaning on each other’s strengths. We don’t expect any one person to be all things nor do we operate in silos. Our teams are made up of colleagues who are: 

• Analytical: Skilled in dissecting and solving complex problems. 

• Driven: Committed to delivering high-impact work. 

• Curious: Eager to learn from clients, colleagues, and partners. 

• Collaborative: Team players who value diverse perspectives. 

• Resilient: Stay on track and persevere through challenges. 
• Inclusive: Embrace all voices and backgrounds to enrich our work. 

Required Skills/Experiences: 

• Educational background: Bachelor's degree in relevant fields. Professional experience and/or apprenticeship pathways will also be considered in lieu of formal education. 

• Professional experience: Two years of professional experience in relevant fields, such as in learning and knowledge administration, administrative and office support, data processing, or database maintenance, not exclusive. Demonstrating experience in managing complex knowledge bases and/or learning management systems, and maintaining and refining systems to improve user experience and facilitate learning is a plus. 

• Technical proficiency: Some experience managing Learning Management Systems (LMS) and/or Knowledge/Content Management Systems. Strong proficiency with the Microsoft Office suite and comfort working in virtual collaboration settings, including Zoom and Slack.  

• English language proficiency: Excellent verbal and written communication abilities in English. 
• Authorization + location requirements: Must be based in Peru with existing and active employment authorization to work in Peru. 

What we offer: 

• Impactful work: Opportunities to engage with senior leaders and work on transformative projects. 

• Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other. 

• Growth environment: Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement. 

• Flexibility: Remote working environment with opportunities for global collaboration. 
• Healthy compensation: Our colleagues enjoy a comprehensive benefits package for the effort they put in. 

Our Values: 

These values serve as an anchor, enabling us to stay true to who we are and what we stand for. 

• Passion: It is all about impact. 

• Excellence: Delivering to the highest standards. 

• Humility: Pride without ego. 

For more information, visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com. 

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