People Operations Specialist

People Operations Specialist

Zagreb, In-person

This role is part of our Technology business unit based in Croatia. Our offices are home to a diverse and talented team of people across various disciplines. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Microsoft, Samsung, Panasonic, JBL, Adidas and About you.

JOB PURPOSE

We are looking for a new colleague to join our growing People team in Zagreb.

As part of DEPT®'s People Operations team, you'll play a vital role in supporting our people-focused mission. In this role, you'll be the backbone of our people operations, handling a dynamic mix of HR administration, finance operations, and office management tasks. You'll work closely with our People Team leadership and collaborate internationally with colleagues across DEPT®. Within DEPT®, there is plenty of room for new ideas, problem-solving creativity, and taking initiative!

 

KEY RESPONSIBILITIES

• Handle HR administration and documentation, including full employee lifecycle management (onboarding, offboarding, check-in/check-out processes). Manage employee database updates, send employment contracts, and coordinate onboarding logistics.
• Manage payroll operations and benefits administration, working closely with external accounting services.
• Prepare and maintain contracts, agreements, and employee documentation, by ensuring tax-compliance documentation is properly maintained and verified.
• Serve as the local office coordinator, maintaining a functional workspace through office maintenance coordination, supply procurement, equipment management, and liaison with external vendors.
• Support finance operations by serving as a liaison between the Zagreb and Split office and our finance team, handling day-to-day communication regarding invoices, costs, and overhead management.
• Work as a trusted operational partner to the People team, providing reliable support for both HR and finance-related tasks that keep the organization running smoothly.
• Own HR system data management, including employee profile creation and updates, asset tracking, benefits management, request approvals, documentation uploads.
• Support handbook and compliance, maintaining local policies and labor law documentation; provide operational support for company events, logistics, and internal ticket resolution.
  
  

WHAT WE ARE LOOKING FOR

• Experience in HR operations, finance/payroll administration, or a combination of both.
• Strong attention to detail, especially when handling contracts, invoices, and financial documentation. This is critical to your success in this position.
• Excellent communication skills in both Croatian and English, with the ability to interact professionally with colleagues, external partners, and accounting services.
• Energy, positivity, and a collaborative mindset - you're comfortable wearing multiple hats and tackling diverse tasks, from HR administration to office management to finance coordination, without ego concerns.
• Problem-solving capabilities and flexibility to adapt to changing priorities. Some days you'll handle routine tasks like payroll processing; other days you might need to solve unexpected office issues quickly.
• Comfortable with office-based work. This role requires your presence in the Zagreb office at least 3 days per week. You'll be part of the day-to-day operations and a reliable point of contact for the team.
• Familiarity with tools like the Microsoft Office. Experience with HR management systems like BambooHR is a plus, but we'll train you on our specific platforms.
• Initiative and self-motivation to manage a dynamic mix of responsibilities.
  
  

WE OFFER

• Transparent career development and pay;
• A rewarding, supportive and healthy company culture.
• Supplemental and additional health insurance.
• Pension scheme: third pillar pension fund.
• Referral bonus program.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and a multisport programme.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.