Operations Manager (12 month FTC)

Operations Manager
London, hybrid 
12 month FTC

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

JOB PURPOSE

This role sits in the eBay EU Planning and operations team.

WHAT YOU’LL DO:

• Team leadership and resourcing
• Management of specialist team and freelance resource when required 
• Oversee team charges on an ongoing basis, ensuring visibility and accuracy, managing Invoicing processes and contracting when required 
• Set objectives, allocate tasks, and balance workloads across projects 
• Prioritisation of projects in relation to category priorities in partnership with relevant brand team lead

• Budget and vendor management
• Responsible for operating budget for the category, including briefing budget requirements, tracking, reporting and any other documentation as needed by finance teams 
• Serve as category’s primary intermediary between the team and payment partner, as needed by ops.
  
  
• Operations 
• Own the intake-to-catalogue pipeline: managing the process of photographing, cataloguing, barcoding and monitoring all products 
• Own the day-to-day management in partnership with category team including scanning in and out all items, packaging and sending items and managing returns as well as organising and booking couriers
  
  
• Appointments and client services
• Oversee the management of appointments and visits. Responsible for scheduling, logistics and delivering an elevated experience  

• Adhoc 
• Build out centralised systems and processes for ways of working with freelance team 
• Responsible for replenishment of items needed in studio space 
• Partner with Richmond office team on any needs 

WHAT YOU BRING:

• A driven, self-starter mindset with a passion for creative excellence and high-quality execution
• Strong attention to detail 
• Production experience 
• Experience in working with agency partners —confident in briefing, managing & execution 
• Exceptionally strong project management and organizational skills; able to juggle multiple workstreams and timelines
• Clear communicator who thrives in cross-functional setups and fast-paced environments 
• Based in Richmond, required in office 2-3 days a week. 

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.