Senior Delivery Excellence - Project Manager 

Senior Delivery Excellence - Project Manager 

Copenhagen, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Creative & Media team based in Rotterdam and Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients.

JOB PURPOSE

We are searching for a Senior PM who will be dedicated to one of our largest EMEA accounts, delivered through a global, matrix set-up). 

This is not a traditional, client-facing “run every meeting” Project Manager role. Around 80-85% of your impact will be behind the scenes: designing, implementing, and continuously improving how our Project Managers and specialists collaborate so delivery is smoother, faster, and more predictable as the account grows. You’ll work closely with workstream leads and senior stakeholders, partnering to diagnose what’s working, what isn’t, and how we should evolve. You bring a constructive challenger mindset: confident enough to question the status quo, pragmatic enough to land change in a real-world environment, and experienced enough to bring teams along.

You will be building the structures and operating models that enable others make complex work run smoothly at scale, this includes but is not limited to consistent processes, clean workflows, reliable reporting, and scalable tooling.. You never lose sight of how teams actually operate day to day, and you elevate our ways of working across a major global account. 

WHAT YOU’LL DO:

• Drive team enablement and process excellence through sprint planning, structured communication flows, roadmap development, and optimization of PM tools and workflows to elevate delivery standards;
• Partner strategically with the cross-functional teams to define processes, establish best practices and translate collaboration objectives into tangible action plans;
• Act as the operational hub across a matrix of business groups, aligning ways of working and enabling workstream leads and project managers to collaborate efficiently.
• Build and optimize backend PM infrastructure (e.g. workflows in tools like Asana, reporting frameworks, dashboards and briefing structures in tools such as PowerBI)
• Identify inefficiencies and challenge existing ways of working, proactively proposing and implementing improvements that drive higher quality, clarity and outcomes
• Provide indirect leadership and guidance to multiple project managers, ensuring consistent standards, documentation and best practices across the account;
• Partner with internal stakeholders to manage operational risks, issues and dependencies, enabling scalable delivery as the account grows and matures;
• Have a cross-functional role that requires a unique combination of operational acumen, process design, project management, communication and stakeholder management skills.

WHAT YOU BRING:

• Significant experience in delivery operations, delivery excellence, PMO, program management, or senior project management in a fast-paced digital, marketing, media, or tech environment.
• Proven track record of building project management ways of working (processes, frameworks, templates, reporting) from scratch or significantly redesigning them - not only operating within an existing set-up.
• Advanced proficiency with project management tooling (we use Asana). You can confidently configure workspaces, build templates, set up automations, and create portfolio-level visibility.
• Strong analytical and spreadsheet skills (Google Sheets/Excel) to build practical overviews for budgets, capacity, timelines, and performance.
• Excellent stakeholder management and change leadership: you can influence without formal authority and bring teams along through clear communication and pragmatic implementation.
• Comfort working in a matrix with multiple stakeholders and workstreams, and enabling multiple PMs at once.
• Demonstrated ability to create structure and process in fast-paced environments.
• Expert-level proficiency with project management tools (we use Asana).
• Extensive experience in scope management, sprint planning, and delivery timeline creation.
• Proven track record as a team builder and enabler, with the ability to elevate team performance and establish workflows that empower rather than burden.

WE OFFER

• A healthy, varied and delicious lunch.
• Pension & healthcare scheme.
• 25 vacation days per year.
• A lot of fun social events such as Friday bars, company parties, team events, etc.
• A flexible, hybrid working policy and a great workplace in our awesome offices.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training and development.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.