Senior Resource Manager

Senior Resource Manager
Split/Zargreb/Skopje, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Technology business unit. Our offices are home to a diverse and talented team of people across various disciplines. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Microsoft, Samsung, Panasonic, JBL, Adidas and About you.

We’re looking for a strategic and experienced Senior Resource Manager to join our EMEA resourcing team for our Experience & Engineering. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for matching the right talent to the right projects—balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A strong understanding of digital project delivery (e.g. websites, e-commerce, mobile apps) and the roles involved—such as UX/UI Design, Full-Stack and Software Development, Data Engineering, DevOps, QA, AI, and Experience Strategy—is key.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning—someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU’ll DO

• Resource Optimization: Identify and evaluate capacity constraints and opportunities within the organization (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilization optimization.
• Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
• Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
• Risk Mitigation: Proactively identify potential risks and challenges in the resourcing plan and develop strategies to mitigate them.
• Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between Capacity Planning (Resource Management) and client satisfaction.
• Conflict Resolution: Act as a mediator in resource conflicts, prioritization challenges, or overlapping project demands, ensuring equitable distribution of resources.
• Performance Monitoring: Track key metrics and provide regular reports to local, regional and global leadership on resource utilization, bench capacity, and nearshore and freelance ratios.
• Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.
  
  

WHAT YOU’LL BRING

• A background in resource management or creative/technical project management in the digital technology industry.
• You have a solid understanding of key digital roles, including Project Manager, UX, UI, Backend and Frontend Development, DevOps, and QA. You’re familiar with their core skills and responsibilities, and can confidently match the right talent to the right project based on specific requirements and team dynamics.
• You have a good understanding of digital projects (such as websites, e-commerce platforms, and mobile apps) and how different roles collaborate throughout the delivery process. 
• You’re familiar with how projects are staffed and delivered to meet client expectations—on time and on budget. You can contribute to building effective project plans from a resource management perspective, ensuring the right people are in place to support successful delivery.
• Proficiency in resource management software and tools 
• Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments
• Strategic thinking and problem-solving abilities
• Well organized, process-driven and dedicated, with attention to detail
• Team-oriented mindset with a focus on collaboration.
• Ability to work in a fast-paced, dynamic environment.
• Business and conversationally proficient English language skills
  
  

WE OFFER

• Great benefits that vary based on the country from which you choose to apply. Feel free to ask about the specific benefits available in your location. 
• Flexible, hybrid working policy. 
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.