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Operational Support Specialist (Night)

Canada

Your role as Operational Support Specialist (Night)

Reporting to Andrea Obas, the mission of the Operational Support Specialist (Night) is to ensure the seamless nightly turnover of our telemedicine platform. This role involves managing patient flows, overseeing staff numbers, and providing crucial support to both staff and members, addressing potential technical issues. As an Operational Support Specialist, you will play a key role in maintaining the operational efficiency of our telemedicine services.

What you’ll be doing: 

  • Oversee and manage the daily turnover of the telemedicine platform.
  • Ensure smooth patient flow and timely appointments.
  • Provide support to staff and members facing potential technical issues.
  • Troubleshoot and resolve technical challenges to maintain uninterrupted service.
  • Monitor and manage staff numbers to meet operational demands.
  • Collaborate with different departments to address operational challenges.
  • Implement and maintain procedures to optimize the telemedicine platform's daily operations.

We'd love to hear from you if you have:

  • Availability to work part-time (21+ hours) with shifts that include working overnight, evenings, and weekends.
  • Proven experience in operational support or a related role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Detail-oriented with a focus on accuracy.
  • A great interest in healthcare. 
  • Bilingual in French and English.

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

 
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team. We’ve got you covered!
  • A fully funded benefits plan, including a wellness reimbursement program
  • Unlimited access to a variety of Dialogue’s programs for you and your immediate family
  • 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
  • A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
  • Access to a custom learning program, including an allocated budget for continuous external training
  • Short and long-term incentive plans
  • An optional parental benefits program
  • Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact
Community
Growth
Excellence

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

#LI-BC1

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Sondage de Dialogue sur les caractéristiques sociodémographiques | Dialogue’s Demographics Survey

La version anglaise suivra | The English version will follow

Nous vous invitons à remplir ce sondage sociodémographique optionnel pour nous aider à évaluer nos efforts en matière de diversité, d’équité et d’inclusion, à mesure que nous continuons à constituer des équipes reflétant les communautés que nous servons. L’envoi de ce formulaire est volontaire. Par conséquent, votre décision de participer ou non au sondage n’affectera en rien votre candidature.

Vos réponses demeureront totalement anonymes. En outre, les renseignements obtenus ne serviront à aucune décision d’embauche et ne pourront être utilisés que pour évaluer nos pratiques d’embauche et comprendre l’efficacité de nos efforts pour créer une entreprise plus diversifiée et inclusive.

Si vous avez des questions sur la collecte ou l’utilisation de ces renseignements, veuillez nous écrire à jobs@dialogue.co.  

We invite you to complete this optional demographics survey to help us evaluate our diversity, equity, and inclusion efforts as we continue to build teams reflective of the communities we serve. Submission of this form is voluntary. Therefore, your decision to participate or decline in the survey will in no way affect your job application.

Your responses will remain 100% anonymous. Moreover, the information obtained shall not inform any hiring decision and may only be used to assess our hiring practices and understand the efficacy of our efforts to create a more diverse and inclusive company.

If you have any questions about the collection or use of this information, please contact jobs@dialogue.co.

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