Product Manager

Your role as Product Manager

Our passion is to help people improve their well-being. Reporting to Vanessa Jones, Group Product Manager, you will have the opportunity to shape the future of our products and drive innovation in a dynamic and collaborative environment. As a Product Manager at Dialogue, you will play a pivotal role in inspiring and leading your team to define and deliver high-impact initiatives that align with the company's business objectives of improving our members’ satisfaction while delivering value to our clients.

What you’ll be doing: 

• Collaborate with various teams internally (go-to-market, service operations, design, marketing, customer success, etc.) to identify the best opportunities that will help us improve our member and/or client experience.
• Work closely with a dedicated Scrum team, collaborating with Engineering and Design to define, prioritize, and deliver impactful solutions for your target user segment.
• Engage with stakeholders to understand their needs and actively influence product strategy based on user feedback
• Determine and prioritize product development goals by using a hypothesis-driven approach, making assumptions, and assessing factors like usability, value, and legal considerations
• Measure the impact of your feature deliveries against the user and business goals.
• Translate complex technical concepts into clear, user-friendly language, facilitating communication between various teams and key leaders among the company.

We'd love to hear from you if you have:

• 2+ years of proven experience in product management or as a product owner with a track record of success in owning the whole product lifecycle from ideation to delivery.
• A mix of B2B and B2C experience (or B2B2C) is an asset
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders at various levels.
• Proficiency in product development methodologies, including experience leading Scrum teams, in collaboration with Engineering and Design
• Strong user-centric mindset and a passion for delivering great impact for customers and the business value
• Strong data-centric mindset, eager to analyze their product outcomes
• Demonstrated ability to manage ambiguity and uncertainty
• Humble confidence and an open-minded, flexible approach to problem-solving
• Experience with testing and experimentation as part of product development is a strong asset

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans (on applicable roles)
• An optional parental benefits program
• Qualifying permanent and part-time employees are eligible for a Group Retirement Savings Program (GRSP) with a matching employer contribution from their first day at Dialogue, in accordance with policy terms

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.