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Software Engineer, Hardware

Kitchener, Canada

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Hardware Team is a cross-functional team that is responsible for seamlessly integrating Dialpad’s VoIP Cloud Platform  and Video Conferencing solutions into 3rd party hardware solutions. 

Dialpad’s Hardware team is uniquely positioned in both old and new technologies. Breathing new life into Deskphones to work seamlessly on a modern Cloud Platform or researching the cutting edge in Video Conferencing Hardware.

These hardware solutions are an entry point into Dialpad’s ecosystem, which requires intimate knowledge and collaboration with our neighboring product and telephony teams to bring a rich modern experience to our Hardware users.

Your role

As a Hardware Engineer,  you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience.You’ll work closely with customers and customer facing teams to provide industry leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with  Dialpad’s cutting edge cloud communication platform. You’ll be contributing directly to high-impact projects which drive critical business strategies.

This position reports to the Hardware Engineering Manager, and will be based in our Kitchener office. The position will require a hybrid working arrangement based out of our Kitchener office.

What you’ll do

  • Develop and maintain software solutions and integrations that interface with VoIP devices, including IP Phones, SIP adapters, ATA adapters and DECT base stations.
  • Design and implement  features and improvements for device management, provisioning, activation, and control in the UI.
  • Troubleshoot production/customer related issues with devices.
  • Write and maintain comprehensive unit tests to ensure the robustness of the devices integration management software.
  • Maintain code quality by reviewing peers’ code.
  • Collaborate with Product Management, Design, and cross-functional  engineering teams to understand the requirements and translate them into technical specifications.
  • Work closely with QA through the entire lifecycle of a feature.
  • Work on self development and continuous self improvement to stay up-to-date with the latest technologies in the field.

Skills you’ll bring (Must Have)

  • 2-4 years of experience as a Software Engineer.
  • Hands-on experience with Python or other relevant structured language.
  • Experience working with both Front End and Back End technologies.
  • Experience working with Databases.
  • Expertise with Unit Testing.
  • Familiarity  with Networking protocols (TCP, UDP).
  • Experience with RESTful APIs.
  • Familiarity with version control systems (Git).

Nice to have

  • Experience with Python, Javascript and Vue.
  • Experience with cloud platforms (GCP and AWS).
  • Experience with VoIP.
  • Understanding of low-level networking (SIP, TCP, UDP).
  • Experience working with Support Teams (customer agents).

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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