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Sr. Sales Engineer

Anywhere, US

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Sales Engineers will contribute to our Enterprise Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

About your role

As a Sales Engineer you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.

This position reports to our Manager of Sales Engineering with preferred working hours dependent on the location of the Enterprise Sales team that will be supported.

What you’ll do

  • Own product demonstrations and deliver high touch proof of concepts.
  • Learn the many technical tools the Sales Engineering  team uses to test network environments.
  • Complete a Sales Engineering Demo Certification.
  • Partner with the Enterprise Sales team throughout the entire sales process.
  • Provide technical closure in sales opportunities.

Skills you’ll bring 

  • A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems.
  • Demonstrated experience and expertise in UCaaS, CCaaS and AI technologies (5-8 yrs preferred).
  • Enterprise-level Sales Engineering experience with a SaaS, UCaaS or CCaaS company.
  • In person demo experience and comfort with public speaking engagements.
  • Experience working with C-level and Executive-level prospects and customers.
  • Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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