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Senior Software Engineer, Product Engineering

Bangalore, India

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology to communicate effectively and efficiently. 

Dialpad Meetings team builds end-to-end conferencing solutions and provides an opportunity to work on cutting-edge technologies and truly a world-class communication & collaboration product. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

Your role

Dialpad is seeking a talented and experienced Senior Full Stack Engineer to join the growing team on a mission to build compelling/differentiating capabilities on UCaaS and CCaaS. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend using modern technologies, willing to make an impact while contributing to a cross-functional team.

This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.

What you’ll do 

  • Write clear and complete Tech Spec documents that other team members easily understand.
  • Provide  estimates on technical resources and requirements necessary to plan and begin development.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Review technical designs to ensure features/products fully meet business needs.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Perform unit and end-to-end testing.
  • Ensure that features are shipped on-time and with the highest quality.
  • Troubleshoot and debug issues with existing features, as needed.
  • Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
  • Drive innovation and productivity initiatives within or across the product team.

Skills you’ll bring 

  • 8+ years of experience in backend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.
  • Experience working with Python, Javascript, HTML, CSS, RestFul APIs, web application frameworks is preferred.
  • Strong experience working with Microservices, and Serverless Architectures.
  • Strong experience working with Containerization and Orchestration, in the Cloud  [Google Cloud Platform is a plus].
  • Working knowledge of unit test and integration test frameworks.
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with highly agile and iterative development processes.

This position reports to Manager who is based in India and the role will be based in our Bengaluru, India Office. The position will require a hybrid working arrangement based out of our Bengaluru office

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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