Renewals Operation Specialist

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The  Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint.  We are dedicated to understanding and meeting the evolving needs and expectations of our customers.  We are committed to working collaboratively to deliver seamless and memorable interactions.

Your role

As a Renewal Operations Specialist, you’ll work with our Renewals Sales team to review quarterly opportunities and validate data, support building renewal proposals and quotes, and work with the Dialpad Deals Desk team to submit contracts for processing.

This position will report directly to the Director of Renewals Management and the ideal candidate will be located in Metro Manilla.

What you’ll do 

• Review Quarterly Renewal opportunities and validate for accuracy (contract expiration dates, entitlements, discounting).
• Work with Renewal Managers to generate contract proposals and quotes.
• Support adherence to the approval process.
• Submit orders for processing to Dialpad’s Deals Desk team.
• Validate accurate processing and data after submission.
• Make reporting and dashboard requests based on business requirements.

Skills you’ll bring

• 2-3 years of experience in back-office operations, quoting, and process management.
• Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets and Google Slides).
• History of supporting a high volume of transactions.
• Passionate about process improvements.
• Comfortable analyzing and understanding data.
• Excellent time management skills with the ability to track numerous details.
• Ability to communicate.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.