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QA Engineer

Bangalore, India

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

As a QA Engineer - II, your role primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. Your responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams both internal and cross-functional. 

This position reports to our QA  Manager (in the US)  and will be based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.

What you’ll do

  • Ensure the seamless integration of Dialpad Products  wih Work force Management software solutions.
  • Collaborating with stakeholders to understand application requirements of new features, and user expectations.
  • Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
  • Defining the scope of manual and automated testing based on the application's complexity and criticality.
  • Executing Functional test cases and automated test cases for the Dialpad  Web Application with the browser and the Desktop Native Application.
  • Maintaining test cases and scripts within the Test Management System.
  • Analyzing test results and investigating test failures to identify root causes and provide detailed reports.
  • Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

Skills you’ll bring

  • 3 to 6  years of qualitative Work Experience in Web Testing with a BS in Software Engineering, Computer Science, or any other related field.
  • Strong technical competency and experience with desktop applications and understanding of the functional testing aspects.
  • Solid understanding of Desktop app development, Application Software Desktop  user interface guidelines/standards.
  • An absolute must is the ability to convey and document test cases and execute them.
  • Strong problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work on multiple simultaneous projects/initiatives.
  • Experience in working with Work Force Management  is a plus.
  • Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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