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Staff Technical Program Manager

Buenos Aires, Argentina

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Every day, millions of people across the world use Dialpad for communicating both inside and outside their companies. Dialpad provides real-time voice calling, messaging, and video conferencing inside a single platform with seamless interactions across many different devices and clients. Our polished end-to-end user experiences and proprietary in-house AI delight end users and set us apart from our competition. And Dialpad’s Technical Program Management (TPM) team makes those differentiated experiences possible through tight coordination in development and delivery across our company.

This is a fast-paced workplace where individual drive, innovation, and team collaboration are the keys to success. Our TPMs are leaders, great communicators, excellent strategists, strong technologists, and passionate dreamers!

Your role

We’re looking for a seasoned Technical Program Manager for our Mobile Client Applications. In this role, you’ll work closely with product managers, engineers, designers, QA and teams across the company to ensure the successful execution of mobile projects. You’ll leverage your technical expertise and program management skills to drive alignment, manage timelines, and deliver high-quality mobile experiences that delight our users and their customers.

What you’ll do

  • Define, plan, and execute large-scale programs for Dialpad’s mobile client applications, ensuring alignment with company goals and product roadmaps.
  • Establish clear goals, milestones, and success criteria for all mobile-related initiatives.
  • Drive program delivery, identifying and mitigating risks, and resolving roadblocks across a dozen or more development teams.
  • Partner cross-functionally with leadership and peers across Engineering, Product, and Design to define requirements, scope, and priorities.
  • Ensure alignment of all stakeholders through timely effective communication at the appropriate level of abstraction.
  • Drive decision-making processes and facilitate trade-offs when needed to balance scope, quality, and timelines.
  • Improve tools and processes to track progress and enhance team productivity.
  • Deliver regular updates to senior leadership outlining project status, risks, and recommendations.
  • Foster a culture of accountability and continuous improvement across teams.

Skills you’ll bring

  • 7+ years of experience in technical program management, preferably with a focus on mobile client applications and/or software as a service.
  • Experience managing large-scale, cross-functional programs with multiple stakeholders.
  • Proven track record of turning product requirements into measurable achievable plans; managing scope, dependencies, schedule, and risks.
  • Exceptional interpersonal skills, with the ability to influence and drive alignment at all levels of an organization.
  • Excellent communications skills, especially in regards to technical tradeoffs, specifications, APIs, data models, and feature design.
  • Flexible in working with teams across multiple time zones.
  • Deep understanding of the software product development lifecycle.
  • Preferably a solid understanding of mobile development and the Android + iOS platforms.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.



Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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