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Sr. Design Manager, Connect

Austin, US

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

Help build the future of AI-powered business communications at Dialpad. The Dialpad Design team is an integral part of Dialpad’s success. We’re quickly scaling our team, assembling a world-class team of curious problem solvers who are passionate about keeping humans first in this new age of AI technology. We believe that great design is a strategic differentiator for Dialpad, but that differentiation doesn’t just happen. It takes a dedicated, collaborative team who work hard to advance Dialpad’s mission to empower businesses and their people to be wildly successful while doing career-defining work.

Dialpad is seeking an exceptional Senior Design Manager to lead key design efforts across our core features. As a key member of the design leadership team, you will play a pivotal role in defining our design strategy, driving innovation, and championing a user-centric approach to product development that delivers business impact. You will bring a wealth of experience designing for a variety of product tools, multiple devices, and crafting scalable design solutions. The ideal candidate will have a proven track of success in design management roles, with a passion for diving deep into the details of the work.

What you’ll do

  • Provide visionary leadership to your design team, setting clear goals, fostering a culture of collaboration and excellence, and inspiring team members to push the boundaries of creativity and innovation.
  • Collaborate closely with cross-functional partners in Product Management, Engineering, and other teams, helping define product strategies that align with business objectives and user needs.
  • Lead by example in advocating for a user-centric approach to product design, leveraging qualitative and quantitative insights to inform design decisions and drive continuous improvement.
  • Invest in the growth and development of your team, providing mentorship, constructive feedback, guidance, and professional development opportunities to help team members reach their full potential.
  • Maintain rigorous standards of design quality and integrity, conducting regular design reviews, usability testing, and audits to ensure adherence to best practices and standards.
  • Build and manage a team of talented, diverse, inclusive team of product designers that consistently delivers on projects and is well-balanced across a range of design skill sets.
  • Oversee multiple project and scale design resources accordingly, ensuring deadlines are met, your team is effective, and team members are set up for success by setting clear and measurable goals.

Skills you’ll bring

  • 12+ years of relevant experience in software product design.
  • At least 3+ years of leadership experience managing design teams, including hiring and developing individual contributors with a proven ability to inspire, mentor, and develop talent.
  • Expertise in designing complex data-driven applications, with a strong understanding of user workflows and information architecture.
  • Excellent communication, collaboration, and presentation skills, with the ability to articulate design concepts and rationale to a diverse set of stakeholders.
  • A passion for staying abreast of emerging design trends, technologies, and best practices, with a relentless drive for excellence and continuous improvement.
  • A player-coach mentality, able to mentor and guide teams while stepping in to contribute to design efforts directly when needed.

All applicants need to provide a portfolio with examples of their leadership in fostering team growth, improving processes, and delivering designs that drive business impact. This role is ideal for someone passionate about being involved in the work, helping scale teams into larger teams, and creating a lasting impact on both their team and the products they shape.

Help us revolutionize business communication at Dialpad!

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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