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Staff Software Engineer

London, UK

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Staff Software Engineer, you’ll own the Workforce Management product domain area and play a key leadership role in designing, building, and scaling our products and cloud infrastructure. You’ll work closely with product managers, designers, and other engineering leaders to develop efficient and effective product solutions while ensuring reliability, performance, and scalability across our systems.

This position reports to our Engineering Manager and has the opportunity to be based in our London Office, UK. Please note that this is a hybrid position, with an expectation of being in the office 2-3 times per week. 

What you’ll do 

  • Define a 1-3 year roadmap/vision touching the WFM team charter.
  • Write clear and complete architectural design documents that other team members can easily understand.
  • Provide estimates on technical resources and requirements necessary to plan and begin projects.
  • Develop and maintain the WFM web application and services using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take on-call activities to support and resolve issues arising from QA and customers.
  • Be responsible for deploying new releases on a weekly release cadence.
  • Collaborate with cross-functional teams to build and use standard components and practices across Dialpad products.
  • Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring 

  • 10+ years of experience in software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent experience.
  • Strong experience with Python or another language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, and cloud infrastructures (Google Cloud Platform is a plus).
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Experience with databases, SQL/NoSQL.
  • Experience with building reusable and modular components, both frontend and backend.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with highly agile and iterative development processes.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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