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Sr. Manager, Revenue Accounting

Austin, US

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Sr. Manager, Revenue Accounting, you will drive the end-to-end revenue recognition process in accordance with US GAAP and ASC 606 under a high-growth SaaS revenue model. This role will partner closely with the billing team to properly document and record revenue for a timely and accurate monthly, quarterly, and year-end close, including reconciliation for all revenue accounts, reserves, and deferred balances. Working in close collaboration with our Deal Desk, Customer Success, and Technical Accounting team, this hire will define a process to stratify and document the accounting treatment for credits and amendments, as well as any non-standard terms in customer contracts, and help us up-level our existing procedures and controls in the revenue recognition process.

What you'll do

  • Oversee and contribute to the Company's revenue recognition framework by completing month-end revenue recognition postings and reconciliations. 
  • Own and direct the monthly, quarterly, and annual revenue close process, including the review of staff's journal entries, account reconciliations, waterfalls, deferred balances, and revenue reserves.
  • Partner with the Billing team to ensure accurate data inputs and understanding of revenue sources for accurate revenue posting.
  • Review contracts and special terms to ensure the terms and conditions are properly assessed for revenue recognition, including complex arrangements, and maintain the revenue checklist.
  • Lead the improvement of complex annual assessments, such as the SSP (Standalone Selling Price) Analysis, by adding and executing comprehensive procedures.
  • Coordinate with external auditors for annual audits, serving as the main point of contact to resolve open items and questions related to the revenue cycle.
  • Serve as a key leader and subject matter expert for the Suitebilling implementation of the Order-to-Cash (O2C) cycle, specifically focusing on the impact to revenue.
  • Strategically lead efforts to shorten the close timeline by optimizing and rearranging tasks, such as directing the posting of recurring waterfall journal entries before the close.
  • Execute the SaaS revenue recognition accounting model within the respective systems and tools, including executing the process of our month-end accounting close for SaaS, usage revenue, and Professional Services revenue, as well as the necessary entries for the allowance for doubtful accounts and bad debts.
  • Develop new strategies to improve the accuracy and timeliness of revenue management.
  • Develop internal finance controls based on industry best practices.
  • Direct the continued implementation and improvement of technical tools to reduce manual business processes.
  • Work proactively with executive management on new product introductions or new business arrangements and related revenue recognition considerations.
  • Assist in other ad-hoc revenue-related accounting activities and analyses for financial reporting disclosures, including metrics like revenue vs. bookings.

Skills you'll bring

  • 8+ years of experience with a proven track record of supporting US-based teams and strong knowledge of US GAAP and ASC 606.
  • CPA designation strongly preferred.
  • Possess an understanding of both ASC 606 and the SaaS revenue model, with a minimum of 3 years in revenue accounting.
  • Strong communication skills and the ability to build relationships among multiple teams will be key to success.
  • Ability to lead a team through a system transition, mentor staff, and manage critical relationships with IT/Consultants and external auditors.
  • Great attention to detail and a passion for meeting and beating deadlines with the energy to drive tasks to completion.
  • Work hours will follow the US Pacific Time zone.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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